SYSTEM AND METHOD FOR MOBILE INTERACTION
First Claim
1. A method for collecting feedback from a mobile device user using a mobile interaction application executed on one or more processors of a mobile device, the method comprising:
- receiving a selection of a target of the feedback from the mobile device user;
presenting a graphical user interface on a display of the mobile device, the graphical user interface comprising;
a multi-level rating scale; and
an open-ended comment element;
receiving feedback associated with the selected target from the mobile device user through an input device of the mobile device, the received feedback corresponding to at least one of the multi-level rating scale and the open-ended comment element; and
wirelessly transmitting a message including the received feedback associated with the selected target and corresponding to at least one of the multi-level rating scale and the open-ended comment element.
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Accused Products
Abstract
According to one embodiment, a method for collecting feedback from a mobile device user using a mobile interaction application executed on one or more processors of a mobile device includes receiving a selection of a target of the feedback from the mobile device user; presenting a graphical user interface on a display of the mobile device, the graphical user interface including a multi-level rating scale and an open-ended comment element; receiving feedback associated with the selected target from the mobile device user through an input device of the mobile device, the received feedback corresponding to at least one of the multi-level rating scale and the open-ended comment element; and wirelessly transmitting a message including the received feedback associated with the selected target and corresponding to at least one of the multi-level rating scale and the open-ended comment element.
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Citations
25 Claims
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1. A method for collecting feedback from a mobile device user using a mobile interaction application executed on one or more processors of a mobile device, the method comprising:
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receiving a selection of a target of the feedback from the mobile device user; presenting a graphical user interface on a display of the mobile device, the graphical user interface comprising; a multi-level rating scale; and an open-ended comment element; receiving feedback associated with the selected target from the mobile device user through an input device of the mobile device, the received feedback corresponding to at least one of the multi-level rating scale and the open-ended comment element; and wirelessly transmitting a message including the received feedback associated with the selected target and corresponding to at least one of the multi-level rating scale and the open-ended comment element. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 18, 19)
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9. Software for collecting feedback from a mobile device user, the software embodied in a tangible media and operable, when executed by one or more processors on a mobile device, to:
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receive a selection of a target of the feedback from the mobile device user; present a graphical user interface on a display of the mobile device, the graphical user interface comprising; a multi-level rating scale; and an open-ended comment element; receive feedback associated with the selected target from the mobile device user through an input device of the mobile device, the received feedback corresponding to at least one of the multi-level rating scale and the open-ended comment element; and wirelessly transmit a message including the received feedback associated with the selected target and corresponding to at least one of the multi-level rating scale and the open-ended comment element. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A mobile apparatus for use in collecting feedback for a selected target, the mobile apparatus comprising:
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a wireless transceiver; a digital display; a digital camera; one or more processors coupled to the transceiver, the digital display, and the digital camera; and memory coupled to the one or more processors, the memory storing program instructions configured, when executed by the one or more processors, to; receive data from the digital camera, the data corresponding to a barcode image collected by digital camera; transmit an outgoing message using the wireless transceiver, the outgoing message containing at data corresponding to at least a portion of the barcode image; receive an incoming message using the wireless transceiver, the incoming message containing parameters for one or more feedback solicitation elements based on the data contained in the outgoing message; and using the parameters received in the incoming message, present the one or more feedback solicitation elements on the digital display.
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20. A computer-implemented method for providing mobile interaction, comprising:
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using a computer system, accessing information associated with a user experience for a particular mobile user and associated with a target entity, the accessed information including user feedback collected from the particular mobile user using mobile interaction software on a mobile device, the target entity having been selected based either on association with a location of the mobile device or on association with a graphical image collected by a camera on the mobile device; using a computer system, accessing intervention trigger logic; using a computer system, identifying at least one intervention trigger by applying the intervention trigger logic to at least a portion of the accessed information associated with the user experience; and using a computer system, generating one or more intervention elements for presentation to the particular mobile user, in response to the identification of at least one intervention trigger. - View Dependent Claims (21, 22, 23, 24, 25)
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Specification