System and Method for Creating Parallel Graphical Interface for Voice Menu
First Claim
1. A method of supplementing voice menu with graphical interface by an application that is running on a computerized mobile device, said method comprising the steps of:
- activating an application by at least one of;
(i) selecting the application; and
(ii) initiating a phone call by a computerized mobile device to an operator;
associating the operator with an Interactive Voice Response (IVR) codecreating a session between the application and the operator;
supplementing a voice menu according to the IVR code with a graphical interface;
presenting the graphical interface on the computerized mobile device while running a voice menu according to the IVR code;
keeping the voice menu synchronized with the graphical interface;
selecting an optionandwherein the activating, associating, creating, supplementing, presenting, keeping, selecting, transmitting and transferring is carried out by at least one processor on the computerized mobile device.
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Abstract
A method of creating a parallel graphical interface in addition to a voice menu by an application that is running on a computerized mobile device during a phone call. When a user is initiating a phone call by the computerized mobile device to an operator, the application is recognizing the number and associating an Interactive Voice Response (IVR) code with the operator. After a session is created between the application and the operator, a parallel graphical interface is created in addition to a voice menu, according to the IVR code. The graphical interface is presented on the screen of the computerized mobile device while running the voice menu. Activity of the voice menu is synchronized with the activity of the graphical interface so the user may select options from at least one of: (i) voice menu; and (ii) graphical interface, to navigate through the IVR code. The options that were selected are transmitted to the operator.
20 Citations
20 Claims
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1. A method of supplementing voice menu with graphical interface by an application that is running on a computerized mobile device, said method comprising the steps of:
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activating an application by at least one of;
(i) selecting the application; and
(ii) initiating a phone call by a computerized mobile device to an operator;associating the operator with an Interactive Voice Response (IVR) code creating a session between the application and the operator;
supplementing a voice menu according to the IVR code with a graphical interface;presenting the graphical interface on the computerized mobile device while running a voice menu according to the IVR code; keeping the voice menu synchronized with the graphical interface; selecting an option and wherein the activating, associating, creating, supplementing, presenting, keeping, selecting, transmitting and transferring is carried out by at least one processor on the computerized mobile device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. An application for supplementing voice menu with graphical interface, that is running on a computerized mobile device, said application is comprising of:
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a data storage of Interactive Voice Response (IVR) codes, that is connected to the application; a graphical interface; a voice menu according to an IVR code; wherein the application is associating an operator with an IVR code in the data storage by at least one of;
(i) connecting to the operator; and
(ii) retrieving the IVR from the data storage,wherein the application is initiating a session between the application and the operator, wherein the application is supplementing the voice menu according to the IVR code with the graphical interface, wherein the application is presenting the graphical interface on a screen of the computerized mobile device while running a voice menu according to the IVR code, wherein the application is keeping the voice menu synchronized with the graphical interface, wherein the application is allowing a user to select an option. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 20)
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19. The application of claim 19 further comprising a wizard to enable change of attributes of the graphical interface.
Specification