ENTERPRISE SOCIAL MEDIA MANAGEMENT PLATFORM WITH SINGLE SIGN-ON

• US 20130110922A1
• Filed: 10/31/2011
• Published: 05/02/2013
• Est. Priority Date: 10/31/2011
• Status: Active Grant

• Current Assignee: Hearsay Social, Inc.
• Original Assignee: Hearsay Labs, Inc.
• Inventors: Shih, Clara, MacCloy, Robert, Hu, Roger, Jin, Yahui, Garrity, Steve
• Granted Patent: US 9,311,679 B2
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Managing an enterprise social media management platform includes: receiving a request by a user to perform an action on a social media asset that is maintained at an external social media platform; checking whether the user has permission to perform the action on the social media asset, based at least in part on a mapping of the social media asset and a permission level associated with the user; in the event that the user is determined to have permission to perform the action, allowing the user to proceed with the action on the social media asset; and in the event that the user is determined not to have permission to perform the action, disallowing the user to proceed with the action on the social media asset.

Claims

1. A method for managing an enterprise social media management platform, comprising:

receiving, at the enterprise social media management platform, a request by a user to perform an action on a social media asset that is maintained at an external social media platform, wherein the social media asset is linked to the user'"'"'s account on the enterprise social media management platform;

checking whether the user has permission to perform the action on the social media asset, based at least in part on a mapping of the social media asset and a permission level associated with the user;

in the event that the user is determined to have permission to perform the action, allowing the user to proceed with the action on the social media asset; and

in the event that the user is determined not to have permission to perform the action, disallowing the user to proceed with the action on the social media asset.

2. The method of claim 1, wherein the user'"'"'s account is linked to a plurality of social media assets on a plurality of external social media platforms.

3. The method of claim 1, wherein the user is logged into the enterprise social media management platform using an external corporate account.

4. The method of claim 1, further comprising:

redirecting the user to an external corporate server and authenticating the user based on an external corporate account of the user; and

in the event that the user is authenticated, automatically authenticating the user on the plurality of external social media platforms based on stored credentials associated with user and the plurality of social media platforms.

5. The method of claim 1, wherein whether the user has permission to perform the action on the social media asset is configured on an external corporate server.

6. The method of claim 1, wherein whether the user has permission to perform the action on the social media asset is configured using Active Directory on an external corporate server.

7. The method of claim 1, further comprising proxying the request by the user with the external social media platform to allow finer grained permissions control than permitted by the external social media platform.

8. The method of claim 1, further comprising:

monitoring activities on the external social media platform;

identifying an inappropriate activity by a user of the external social media platform; and

determining a user identity on the enterprise social media management platform that corresponds to the user of the external social media platform.

9. The method of claim 1, further comprising sending an access request to the social media asset platform, the access request comprising a credential of the user on the external social media platform.

10. The method of claim 1, further comprising determining a corporate hierarchical position associated with the user.

11. The method of claim 10, further comprising recommending to the user content that corresponds to the corporate hierarchical position.

12. The method of claim 10, further comprising assigning the social media asset to the corporate hierarchical position.

20. The method of claim 1, further comprising sending an access request to the social media asset platform, the access request comprising a credential of the user on the external social media platform.

13. A system for managing an enterprise social media management platform, comprising:

a processor configured to;

receive, at the enterprise social media management platform, a request by a user to perform an action on a social media asset that is maintained at an external social media platform, wherein the social media asset is linked to the user'"'"'s account on the enterprise social media management platform;

check whether the user has permission to perform the action on the social media asset, based at least in part on a mapping of the social media asset and a permission level associated with the user;

in the event that the user is determined to have permission to perform the action, allow the user to proceed with the action on the social media asset; and

in the event that the user is determined not to have permission to perform the action, disallow the user to proceed with the action on the social media asset; and

a memory coupled to the processor and configured to provide the processor with instructions.

14. The system of claim 13, wherein the user'"'"'s account is linked to a plurality of social media assets on a plurality of external social media platforms.

15. The system of claim 13, wherein the user is logged into the enterprise social media management platform using an external corporate account.

16. The system of claim 13, wherein the processor is further configured to:

redirect the user to an external corporate server and authenticate the user based on an external corporate account of the user; and

in the event that the user is authenticated, automatically authenticate the user on the plurality of external social media platforms based on stored credentials associated with user and the plurality of social media platforms.

17. The system of claim 13, wherein whether the user has permission to perform the action on the social media asset is configured on an external corporate server.

18. The system of claim 13, wherein whether the user has permission to perform the action on the social media asset is configured using Active Directory on an external corporate server.

19. The system of claim 13, wherein the processor is further configured to proxy the request by the user with the external social media platform to allow finer grained permissions control than permitted by the external social media platform.

21. A method for managing an enterprise social media management platform, comprising:

determining, at the enterprise social media management platform, a corporate hierarchical position of a user within a corporate hierarchy;

recommending social media content to the user according to the corporate hierarchical position of the user within the corporate hierarchy.