Systems and Methods for Providing Electronic Help

• US 20130117324A1
• Filed: 11/07/2011
• Published: 05/09/2013
• Est. Priority Date: 11/07/2011
• Status: Abandoned Application

• Current Assignee: Liberty Peak Ventures, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Greiner, Hans-Jurgen, Smart-Foster, James Jerome
• Application Number:
  US13/290,241
• Publication Number:
  US 20130117324A1
• Time in Patent Office: Days
• US Class Current: 707/793
• CPC Class Codes: G06F 16/986 Document structures and storage, e.g. HTML extensions

Abstract

A system, method, and article of manufacture for providing electronic help is disclosed. The method may comprise receiving a search query, searching, by a search library and in response to the search query, a document object model (“DOM”) structure associated with a webpage, and identifying a portion of the webpage based upon the searching. In various embodiments, the method may further comprise receiving a selection of an option to receive electronic help, communicating with a help database to retrieve help data, and displaying a storyboard associated with the help data. The storyboard may be displayed in a pertinent portion of a webpage based upon the DOM structure of the webpage. The help data may be further received based upon the search query.

Claims

1. A method comprising:

receiving, by a computer-based system for providing electronic help, a search query;

searching, by a search library running on the computer-based system and in response to the search query, a document object model (“

DOM”

) structure associated with a webpage displayed by the computer-based system;

identifying, by the computer-based system, a portion of the webpage based upon the searching;

shifting, by the computer-based system, focus to the identified portion of the webpage; and

modifying, by the computer-based system, the DOM associated with the webpage to cause the identified portion of the webpage to be visually identified within the webpage.

2. The method of claim 1, further comprising:

receiving, by the computer-based system, a selection of an option to receive electronic help;

communicating, by the computer-based system, with a help database to retrieve help data; and

displaying, by the computer-based system, a storyboard associated with the help data.

3. The method of claim 2, further comprising displaying, by the search library running on the computer-based system, the storyboard in a pertinent portion of a webpage based upon the DOM structure of the webpage.

4. The method of claim 1, further comprising communicating, by the computer-based system, with a help database to retrieve help data based upon the search query.

5. The method of claim 1, further comprising communicating, by the computer-based system, with a help database to install the search library in response to a request for help.

7. The method of claim 1, further comprising receiving, by the computer-based system, feedback.

6. (canceled)

8. A system comprising:

a processor for providing electronic help;

a tangible, non-transitory memory communicating with the processor;

the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising;

receiving, by the processor, a search query;

searching, by a search library associated with the processor and in response to the search query, a document object model (“

DOM”

) structure associated with a webpage displayed by the processor;

identifying, by the processor, a portion of the webpage based upon the searching;

shifting, by the processor, focus to the identified portion of the webpage; and

modifying, by the processor, the DOM associated with the webpage to cause the identified portion of the webpage to be visually identified within the webpage.

9. The system of claim 8, further comprising:

receiving, by the processor, a selection of an option to receive electronic help;

communicating, by the processor, with a help database to retrieve help data; and

displaying, by the processor, a storyboard associated with the help data.

10. The system of claim 9, further comprising displaying, by the search library running on the processor, the storyboard in a pertinent portion of a webpage based upon the DOM structure of the webpage.

11. The system of claim 8, further comprising communicating, by the processor, with a help database to retrieve help data based upon the search query.

12. The system of claim 8, further comprising communicating, by the processor, with a help database to install the search library in response to a request for help.

14. The system of claim 8, further comprising receiving, by the processor, feedback.

13. (canceled)

15. An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based system for providing electronic help, cause the computer-based system to perform operations comprising:

receiving, by the computer-based system, a search query;

searching, by a search library running on the computer-based system and in response to the search query, a document object model (“

DOM”

) structure associated with a webpage displayed by the computer-based system;

identifying, by the computer-based system, a portion of the webpage based upon the searching;

shifting, by the computer-based system, focus to the identified portion of the webpage; and

modifying, by the computer-based system, the DOM associated with the webpage to cause the identified portion of the webpage to be visually identified within the webpage.

16. The article of claim 15, further comprising:

receiving, by the computer-based system, a selection of an option to receive electronic help;

communicating, by the computer-based system, with a help database to retrieve help data; and

displaying, by the computer-based system, a storyboard associated with the help data.

17. The article of claim 16, further comprising displaying, by the search library running on the computer-based system, the storyboard in a pertinent portion of a webpage based upon the DOM structure of the webpage.

18. The article of claim 15, further comprising communicating, by the computer-based system, with a help database to retrieve help data based upon the search query.

19. The article of claim 15, further comprising communicating, by the computer-based system, with a help database to install the search library in response to a request for help.

20. (canceled)