NETWORK-BASED BACKGROUND EXPERT

• US 20130124189A1
• Filed: 11/10/2011
• Published: 05/16/2013
• Est. Priority Date: 11/10/2011
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: BALDWIN, CHRISTOPHER
• Granted Patent: US 9,711,137 B2
• Time in Patent Office: Days
• US Class Current: 704/9
• CPC Class Codes: G06F 40/20 Natural language analysis semantic analysis of natural language G06F40/30
• CPC Class Codes: G10L 15/1815 Semantic context, e.g. disambiguation of the recognition hypotheses based on word meaning

Abstract

A system and methodology that provides a network-based, e.g., cloud-based, background expert for predicting and/or accomplishing a user'"'"'s goals is disclosed herein. Moreover, the system monitors, in the background, user generated data and/or publicly available data to determine and/or infer a user'"'"'s goal, with or without an active indication/request from the user. Typically, the user-generated data can include user conversations, such as, but not limited to, speech data in a voice call, text messages, chat dialogues, etc. Further, the system identifies an action or task that facilitates accomplishment of the user goal in real-time. Moreover, the system can automatically perform the action/task and/or request user authorization prior to performing the action/task.

Claims

1. A system, comprising:

a monitoring component configured to observe, in a background, conversation data included within a communication between a set of user equipments; and

an analysis component configured to dynamically infer a goal with respect to the set of user equipments based on an analysis of the conversation data, the analysis component further configured to determine a set of solutions to accomplish the goal.

2. The system of claim 1, further comprising, a results component configured to perform an action to implement a subset of the set of solutions.

3. The system of claim 2, wherein the results component is further configured to deliver a recommendation indicative of the set of solutions to a subset of the set of user equipments, to request authorization to implement the subset of the set of solutions.

4. The system of claim 3, wherein the results component is further configured to deliver the recommendation in a voice message played during a voice call between participants of the communication.

5. The system of claim 2, wherein the subset of the set of solutions is selected via a subset of the set of user equipments.

6. The system of claim 1, wherein the conversation data includes speech data communicated via a subset of the set of user equipments during a voice call.

7. The system of claim 6, further comprising, a speech recognition component configured to convert the speech data to text.

8. The system of claim 7, wherein the analysis component is further configured to evaluate the text based on a natural language processing technique, to facilitate determination of the goal.

9. The system of claim 1, further comprising, a data aggregation component configured to receive data from a user-subscribed application, wherein the analysis component is further comprised to utilize the data to determine the set of solutions.

10. The system of claim 1, wherein at least a portion of the analysis component is implemented within a network.

11. A method, comprising:

analyzing, in real-time, a conversation of a user that is monitored, in a background, during a communication between two user equipments;

inferring a goal as a function of the analyzing; and

determining an action that is to be performed for accomplishing the goal.

12. The method of claim 11, further comprising, performing the action in response to receiving authorization from a device of the user.

13. The method of claim 11, further comprising, collecting publicly available data relating to the goal, to facilitate the determining.

14. The method of claim 11, further comprising, collecting user preference data relating to the goal, to facilitate the determining.

15. The method of claim 11, further comprising, employing services subscribed by the user, associated with one of the two user equipments, to facilitate the determining.

16. The method of claim 11, further comprising, presenting information relating to the goal, to one of the two user equipments, to facilitate accomplishing the goal.

17. The method of claim 16, further comprising:

receiving data from the one of the two user equipments in response to the presenting; and

repeating the identifying and the determining, based in part on the receiving.

18. A computer readable storage medium comprising computer-executable instructions that, in response to execution, cause a system to perform operations comprising:

Monitoring, in a background, conversation data exchanged between a set of user equipments during a communication;

identifying a goal based on a real-time analysis of the conversation data; and

detecting a task that is to be performed, to accomplish the goal.

19. The computer readable storage medium of claim 18, wherein the operations further comprise, providing a notification, indicative of the task, to a subset of the set of user equipments during the communication.

20. The computer readable storage medium of claim 19, wherein the operations further comprise:

receiving authorization from the subset of the set of user equipments to perform the task; and

performing the task in response to the receiving.