SYSTEMS AND METHODS FOR IDENTIFYING EXPERTS

• US 20130124268A1
• Filed: 11/09/2012
• Published: 05/16/2013
• Est. Priority Date: 11/10/2011
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Hatton, James, Zalder, Jeanette, Musthyala, Kavitha, Feng, Judy, Blackburn, Jenny
• Application Number:
  US13/673,728
• Publication Number:
  US 20130124268A1
• Time in Patent Office: Days
• US Class Current: 705/7.38
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Disclosed herein are systems and computer readable storages for identifying experts with particular talents among participants in an online social network. Identification of experts with particular talents identified by talent-labels can take into account multiple factors. One factor that can be applied is self-nomination. Individuals who offer to help others can be expected to offer assistance in areas where they have strong talents. Another factor that can be applied is endorsements by others. A co-worker making an endorsement can be encouraged or required to supply narrative that describes experience with the nominee'"'"'s actual work. Another factor that can be applied is data mining by semantic analysis or other techniques, taking advantage of access to fielded databases that describe a nominee'"'"'s work activities. One or more proficiency scores can be derived from these and other factors and used when responding to queries or generally when compiling expertise inventories or talent banks

Claims

1. A method of identifying particular technical talent within an organization, including:

receiving a talent nomination that includes two or more talent-labels that identify a nominee'"'"'s technical talents in a first category and a second category, wherein at least some of the talent-labels in the first category are more specific to the organization to which the nominee belongs than the talent-labels in the second category,

accumulating talent-label points for the nominee'"'"'s talent-labels, including assigning talent-label points for at least co-worker endorsements and from analysis of at least one work activity database that describes work activity of the co-worker, and

responding to queries for particular technical talents by identifying one or more relevant talent-labels, one or more nominees for each relevant talent-label, and the ii identified nominees'"'"' talent-label points.

2. The method of claim 1, wherein the first category lists intra-company task talents and the second category lists industry wide talents.

3. The method of claim 1, further including one or more additional categories, in addition to the first category and the second category.

4. The method of claim 1, further including talent-labels in an additional category of personal or recreational skills.

5. The method of claim 1, further including creating at least one of the talent-labels on demand while collecting a particular talent nomination.

6. The method of claim 1, further including enhancing the talent-label points for a co-worker endorsement when the co-worker endorsement is accompanied by a narrative.

7. The method of claim 6, further including qualifying enhancement of co-worker endorsement by semantic analysis of the narrative'"'"'s content.

8. The method of claim 6, further including assigning the talent-label points for self-nomination.

9. The method of claim 8, further including calculating the talent-label points according to a formula:

TLP=(a*SN)+(b*END1)+(c*END2)+(d*SEM), where

TLP is the talent-label points,

a, b, c and d are weights,

SN is a Boolean for self-nomination,

END1 is a count of co-worker endorsements accompanied by descriptions of the nominee'"'"'s application of their talent,

END2 (optional) is a count of co-worker endorsements not accompanied by descriptions, and

SEM is a determination of talent application instances returned by semantic analysis of the intra-company fielded databases.

10. The method of claim 9, further including in the formula a factor+(c*END2), where END2 is a count of co-worker endorsements not accompanied by descriptions and c is a weight applied to END2.

11. The method of claim 1, wherein the work activity database is a fielded database.

12. The method of claim 1, further including responding to the queries by searching the talent-labels by keyword.

13. The method of claim 1, further including responding to the queries by searching the talent-labels using a taxonomy of talent-labels.

14. The method of claim 1, further including responding to follow-up queries for details on a particular nominee by including the particular nominee'"'"'s talent-labels, talent-label points and a self-description of the particular nominee mashed up from a social network source.

15. A non-transitory computer readable storage including instructions that, when executed by a processor, cause the processor to:

receive a talent nomination that includes two or more talent-labels that identify a nominee'"'"'s technical talents in a first category and a second category, wherein at least some of the talent-labels in the first category are more specific to the organization to which the nominee belongs than the talent-labels in the second category,

accumulate talent-label points for the nominee'"'"'s talent-labels, including assigning talent-label points for at least co-worker endorsements and from analysis of at least one work activity database that describes work activity of the co-worker, and

respond to queries for particular technical talents by identifying one or more ii relevant talent-labels, one or more nominees for each relevant talent-label, and the identified nominees'"'"' talent-label points.

16. The computer readable storage of claim 15, wherein the first category lists intra-company task talents and the second category lists industry wide talents.

17. The computer readable storage of claim 15, further including talent-labels in the category of personal or recreational skills.

18. The computer readable storage of claim 15, further including causing the processor to create at least one of the talent-labels on demand while collecting a particular talent nomination.

19. The computer readable storage of claim 15, further including causing the processor to enhance the talent-label points for a co-worker endorsement when the co-worker endorsement is accompanied by a narrative.

20. A system for identifying particular technical talent within an organization, including:

a processor and memory coupled to the processor, the memory loaded with instructions that, when executed, cause the processor to;

receive a talent nomination that includes two or more talent-labels that identify a nominee'"'"'s technical talents in a first category and a second category, wherein at least some of the talent-labels in the first category are more specific to the organization to which the nominee belongs than the talent-labels in the second category,

accumulate talent-label points for the nominee'"'"'s talent-labels, including assigning talent-label points for at least co-worker endorsements and from analysis of at least one work activity database that describes work activity of the co-worker, and

respond to queries for particular technical talents by identifying one or more relevant talent-labels, one or more nominees for each relevant talent-label, and the identified nominees'"'"' talent-label points.

21. The computer readable storage of claim 20, wherein the first category lists intra-company task talents and the second category lists industry wide talents.

22. The computer readable storage of claim 20, further including talent-labels in the category of personal or recreational skills.

23. The computer readable storage of claim 20, further including causing the processor to create at least one of the talent-labels on demand while collecting a particular talent nomination.

24. The computer readable storage of claim 20, further including causing the processor to enhance the talent-label points for a co-worker endorsement when the co-worker endorsement is accompanied by a narrative.