METHOD AND SYSTEM FOR A MULTITENANCY TELEPHONE NETWORK

• US 20130129068A1
• Filed: 01/16/2013
• Published: 05/23/2013
• Est. Priority Date: 03/02/2009
• Status: Abandoned Application

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Lawson, Jeffrey G., Wolthuis, John, Cooke, Evan
• Application Number:
  US13/743,135
• Publication Number:
  US 20130129068A1
• Time in Patent Office: Days
• US Class Current: 379/242
• CPC Class Codes: H04M 2203/407 Call center operated for multiple customers
• CPC Class Codes: H04M 3/00 Automatic or semi-automatic exchanges
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5141 Details of processing calls and other types of contacts in an unified manner unified messaging in packet-switching networks H04L51/56
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 3/5234 Uniform load distribution

Abstract

A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

Claims

1. A method for multitenant messaging comprising:

at a multitenant telephony resource cluster, receiving an outbound messaging request submitted to a multitenant application programming interface (API), wherein the telephony resource cluster can communicate messages over a public switched telephony network (PSTN), and the telephony resource cluster is limited in message capacity;

queuing the messaging request;

dequeuing the queued message request from a plurality of queued messaging requests, and dequeuing at a dequeuing rate that does not exceed the capacity of the telephony resource cluster; and

sending a message of the dequeued message request.

2. The method of claim 1, wherein the message capacity is limited by an inter-message communication rate.

3. The method of claim 1, wherein the message capacity is limited by message processing capacity of the telephony resource cluster.

4. The method of claim 1, further comprising dequeuing at least a second messaging request at substantially the same time as dequeuing the queued message;

and sending a second message of the second dequeued message at substantially the same time as sending the message.

5. The method of claim 1, the dequeuing rate is a user rate limit.

6. The method of claim 1, wherein queuing the messaging request includes queuing the message in a queue with message requests from a plurality of users.

7. The method of claim 1, wherein the messaging request is dequeued in round-robin methodology.

8. The method of claim 1, wherein the messaging request is dequeued in a user-weighted fair queueing methodology.

9. The method of claim 1, wherein sending the message of the queued message request includes selecting a load balancing message router of the telephony resource cluster;

and communicating the dequeued message request to the selected message router;

wherein at the message router, sending the message of the message request.

10. The method of claim 1, wherein sending the message includes sending a short message service (SMS) message.

11. The method of claim 1, wherein sending the message includes sending a multimedia messaging service (MMS) message.

12. The method of claim 1, further comprising provisioning resources to the telephony resource cluster.

13. A method for multitenant messaging comprising:

at a multi-tenant telephony resource cluster, receiving an inbound message, wherein the telephony resource cluster can communicate messages over a public switched telephony network (PSTN), and the telephony resource cluster is limited in message capacity;

initiating a messaging request for the inbound message;

queuing the outbound messaging request;

dequeuing the queued message request from a plurality of queued messaging requests, and dequeuing at a dequeuing rate that does not exceed the capacity of the telephony resource cluster; and

servicing the dequeued message request with the telephony resource cluster, wherein the telephony resource cluster can communicated a message over the public switched telephone network (PSTN).

14. The method of claim 13, wherein servicing the dequeued message includes retrieving telephony instructions from an application service and executing the telephony instructions.

15. The method of claim 13, wherein servicing the dequeued message request includes sending a short message service (SMS) message to a destination.

16. The method of claim 13, wherein sending the message includes sending a multimedia messaging service (MMS) message to a destination.

17. The method of claim 13, wherein the message capacity is limited by message processing capacity of the telephony resource cluster.

18. The method of claim 13, further comprising dequeuing at least a second messaging request at substantially the same time as dequeuing the queued message;

and servicing the second dequeued message at substantially the same time as servicing the dequeued message.

19. The method of claim 13, the dequeuing rate is a user rate limit.

20. The method of claim 13, wherein queuing the messaging request includes queuing the message in a queue with message requests from a plurality of users.

21. The method of claim 13, wherein the messaging request is dequeued in round-robin methodology.

22. The method of claim 13, wherein the messaging request is dequeued in a user-weighted fair queuing methodology.

23. The method of claim 13, wherein sending a queued message request includes selecting a load balancing message router of the telephony resource cluster;

and communicating the dequeued message request to the selected message router;

wherein at the message router, sending a message of the message request.