COLLABORATIVE HELP FOR USER APPLICATIONS
First Claim
Patent Images
1. A method for collaborative help for user applications, comprising:
- generating, using a processor, a message, the message being reflective of a user'"'"'s experience in using a user application;
sending the message to a collaborative help server to share the message with other users; and
receiving a response from the server providing information regarding one or more other users'"'"' experience similar to the user'"'"'s experience reflected in the message.
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Abstract
Collaborative help for user applications includes: generating a message, the message being reflective of a user'"'"'s experience in using a user application; sending the message to a collaborative help server to share the message with other users; and receiving a response from the server providing information regarding one or more other users'"'"' experience similar to the user'"'"'s experience reflected in the message.
20 Citations
23 Claims
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1. A method for collaborative help for user applications, comprising:
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generating, using a processor, a message, the message being reflective of a user'"'"'s experience in using a user application; sending the message to a collaborative help server to share the message with other users; and receiving a response from the server providing information regarding one or more other users'"'"' experience similar to the user'"'"'s experience reflected in the message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for collaborative help for user applications, comprising:
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receiving a message, the message being reflective of a user'"'"'s experience in using a user application; storing the message with other messages from other users; searching, using a processor the stored messages for similar messages from other users; and returning a message providing information regarding one or more other users'"'"' experience similar to the user'"'"'s experience reflected in the received message. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A computer software product for collaborative help for user applications, the product comprising a computer-readable storage medium having computer readable program code embodied therewith, the computer readable program code readable by a processor to perform a method comprising:
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generating, using the processor, a message, the message being reflective of a user'"'"'s experience in using a user application; sending, using the processor, the message to a collaborative help server to share the message with other users; and receiving, using the processor, receive a response from the server providing information regarding one or more other users'"'"' experience similar to the user'"'"'s experience reflected in the message.
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17. A computer software product for collaborative help for user applications, the product comprising a computer-readable storage medium having computer readable program code embodied therewith, the computer readable program code readable by a processor to perform a method comprising:
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receiving, using the processor, a message, the message being reflective of a user'"'"'s experience in using a user application; storing, using the processor, the message with other messages from other users; searching, using the processor, the stored messages for similar messages from other users; and returning, using the processor, return a message providing information regarding one or more other users'"'"' experience similar to the user'"'"'s experience reflected in the received message.
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18-20. -20. (canceled)
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21. A system for collaborative help for user applications, comprising:
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a processor programmed to initiate executable operations comprising; generating a message, the message being reflective of a user'"'"'s experience in using a user application; sending the message to a collaborative help server to share the message with other users; and receiving a response from the server providing information regarding one or more other users'"'"' experience similar to the user'"'"'s experience reflected in the message.
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22. A system for collaborative help for user applications, comprising:
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a processor programmed to initiate executable operations comprising; receiving a message, the message being reflective of a user'"'"'s experience in using a user application; storing the message with other messages from other users; searching the stored messages for similar messages from other users; and returning a message providing information regarding one or more other users'"'"' experience similar to the user'"'"'s experience reflected in the received message. - View Dependent Claims (23)
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Specification