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INFORMATION TECHNOLOGY SERVICE MANAGEMENT

  • US 20130132534A1
  • Filed: 07/30/2010
  • Published: 05/23/2013
  • Est. Priority Date: 07/30/2010
  • Status: Active Grant
First Claim
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1. An information technology (IT) service management method, comprising:

  • storing a desired instance of a service model, the service model specifying characteristics of an IT service;

    storing an observed instance of the service model;

    comparing the observed instance to the desired instance;

    detecting an inconsistency between the desired instance and the observed instance based on the comparison.

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