SOCIAL MEDIA DASHBOARDS

• US 20130132861A1
• Filed: 10/17/2012
• Published: 05/23/2013
• Est. Priority Date: 11/22/2011
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Maheshwari, Kanishka, Kienzle, Johannes
• Application Number:
  US13/653,767
• Publication Number:
  US 20130132861A1
• Time in Patent Office: Days
• US Class Current: 715/753
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9536 Search customisation based on social or collaborative filtering
• CPC Class Codes: G06F 16/9538 Presentation of query results
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Disclosed are systems, apparatus, methods and computer-readable media for providing a social media dashboard. In some implementations, web browser data including a social media dashboard and a webpage are provided. In some instances, the social media dashboard is a user interface displayed in association with a webpage on a device. In some other instances, the social media dashboard includes one or more user selectable mechanisms configured to cause an action to interact with an information feed associated with a user profile in an online social network. In some instances, the presentation of the social media dashboard is updated, independent of the presentation of the web page, to include information indicating a record update.

Claims

1. A computer implemented method for providing a social media dashboard, the method comprising:

providing, from one or more servers to a device, web browser data including the social media dashboard and a webpage, the social media dashboard being a user interface to be displayed in association with the webpage in a presentation on the device, the social media dashboard including one or more user selectable mechanisms, each mechanism configured to cause an action to interact with an information feed associated with a user profile in an online social network, the user profile being associated with a user of the device;

determining, by one or more servers, that a record has been updated;

transmitting a communication to the device, the communication including information indicating the record update; and

updating, independent of the presentation of the web page on the device, the presentation of the social media dashboard to include the information indicating the record update.

2. The method of claim 1, wherein each mechanism is a graphical user interface button.

3. The method of claim 1, wherein the action includes at least one of:

create a feed item, update a feed item, subscribe to a record, unsubscribe to a record, create a private message, respond to a private message, initiate a search of a record in the online social network, and view results of a search of a record in the online social network.

4. The method of claim 1, wherein updating the presentation of the social media dashboard includes updating the appearance of one of the one or more user selectable mechanisms to include the information indicating the record update.

5. The method of claim 4, wherein the information indicating the record update is displayed on the device as a number representing a number of records that have been updated.

6. The method of claim 1, the method further comprising:

transmitting further web browser data including an updated information feed for presentation on the device, the updated information feed including a feed item that includes information associated with the updated record.

7. The method of claim 1, before providing the web browser data to the device, the method further comprising:

receiving a request to initiate a browsing session; and

determining that the user has permission to access the information feed via the social media dashboard.

8. The method of claim 1, the method further comprising:

receiving a message indicating the detection of an activation event at the device, the activation event being generated responsive to the selection of one of the one or more user selectable mechanisms;

identifying the action to perform based on the activation event; and

performing the identified action.

9. The method of claim 8,

wherein the identified action is to initiate a search of records in the online social network;

and

wherein the search is performed based on user profile information.

10. The method of claim 9,

wherein the identified action is to initiate a search for records in the online social network;

wherein the online social network is specific to an organization; and

wherein the search is performed based on information associated with the specific organization.

11. The method of claim 1, wherein the one or more servers are configured to provide on-demand computing services to a plurality of organizations.

12. The method of claim 11, wherein the record is stored in a multi-tenant database accessible to a plurality of tenants via an on-demand computing services environment.

13. One or more computing devices for providing a social media dashboard, the one or more computing devices comprising:

one or more processors operable to execute one or more instructions to;

provide web browser data including the social media dashboard and a webpage, the social media dashboard being a user interface to be displayed in association with the webpage in a presentation on the device, the social media dashboard including one or more user selectable mechanisms, each mechanism configured to cause an action to interact with an information feed associated with a user profile in an online social network, the user profile being associated with a user of the device;

determine that a record has been updated;

transmit the communication including information indicating the record update; and

update, independent of the presentation of the web page on the device, the presentation of the social media dashboard to include the information indicating the record update.

14. The one or more computing devices of claim 13, wherein the action includes at least one of:

create a feed item, update a feed item, subscribe to a record, unsubscribe to a record, create a private message, respond to a private message, initiate a search of a record in the online social network, and view results of a search of a record in the online social network.

15. The one or more computing devices of claim 13, wherein the information indicating the record update is displayed on the device as a number representing a number of records that have been updated.

16. The one or more computing devices of claim 13, wherein updating the presentation of the social media dashboard includes updating the appearance of one of the one or more user selectable mechanisms to include the information indicating the record update.

17. The one or more computing devices of claim 13, wherein the one or more processors are further operable to execute one or more instructions to:

receive a message indicating the detection of an activation event at the device, the activation event being generated responsive to the selection of one of the one or more user selectable mechanisms;

identify the action to perform based on the activation event; and

perform the identified action.

18. A non-transitory tangible computer-readable storage medium storing instructions executable by a computing device to perform a method for providing a social media dashboard, the method comprising:

providing, from one or more servers to a device, web browser data including the social media dashboard and a webpage, the social media dashboard being a user interface to be displayed in association with the webpage in a presentation on the device, the social media dashboard including one or more user selectable mechanisms, each mechanism configured to cause an action to interact with an information feed associated with a user profile in an online social network, the user profile being associated with a user of the device;

determining, by one or more servers, that a record has been updated;

transmitting a communication to the device, the communication including information indicating the record update; and

updating, independent of the presentation of the web page on the device, the presentation of the social media dashboard to include the information indicating the record update.

19. The non-transitory tangible computer-readable storage medium of claim 18, wherein the action includes at least one of:

create a feed item, update a feed item, subscribe to a record, unsubscribe to a record, create a private message, respond to a private message, initiate a search of a record in the online social network, and view results of a search of a record in the online social network.

20. The non-transitory tangible computer-readable storage medium of claim 18, the method further comprising:

receiving a message indicating the detection of an activation event at the device, the activation event being generated responsive to the selection of one of the one or more user selectable mechanisms;

identifying the action to perform based on the activation event; and

performing the identified action.