SYSTEM AND METHOD FOR GENERATING A MESSAGE FOR A CUSTOMER UTILIZING DATA FROM A DATABASE

• US 20130137470A1
• Filed: 11/30/2011
• Published: 05/30/2013
• Est. Priority Date: 11/30/2011
• Status: Abandoned Application

• Current Assignee: Dbit Consulting, Inc.
• Original Assignee: Dbit Consulting, Inc.
• Inventors: Schultz, William Edward Jr., Pozniak, David James Jr.
• Application Number:
  US13/307,785
• Publication Number:
  US 20130137470A1
• Time in Patent Office: Days
• US Class Current: 455/466
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance

Abstract

A system and a method for generating a message for a customer are provided. The method includes retrieving data associated with a vehicle dealership ID from the first database. The data includes a repair order having a first record having a repair order ID, a repair order status, a customer ID, and the vehicle dealership ID. The data further includes a customer table having a second record including the customer ID, the vehicle dealership ID, and a customer telephone number. The method includes storing the data in a second database, and retrieving the first record from the repair order table in the second database. If the repair order status corresponds to the first order status, the method includes generating a first formatted message, based on the vehicle dealership ID, the customer ID, and the customer telephone number.

Claims

1. A system for generating a message for a customer utilizing data from a first database, comprising:

a computer configured to retrieve the data associated with a vehicle dealership ID from the first database;

the data including a repair order table and a customer table;

the repair order table including a first record having a repair order ID, a repair order status, a customer ID, and the vehicle dealership ID;

the customer ID being associated with the customer, the vehicle dealership ID being associated with a vehicle dealership;

the customer table having a second record including the customer ID, the vehicle dealership ID, and a customer telephone number;

the computer further configured to store the data in a second database;

the computer further configured to retrieve the first record from the repair order table in the second database; and

the computer further configured to compare the repair order status from the first record to a first order status, and if the repair order status corresponds to the first order status the computer further configured to generate a first formatted message utilizing the vehicle dealership ID, the customer ID, and the customer telephone number.

2. The system of claim 1, wherein:

the computer is further configured to retrieve the second record from the customer table in the second record utilizing the customer ID from the first record, the second record having the customer telephone number;

the computer further configured to retrieve a first template message from a template table in the second database utilizing the vehicle dealership ID and the repair order status in the first record; and

the computer further configured to generate the first formatted message utilizing the first template message and the customer telephone number.

3. The system of claim 2, wherein the first record in the repair order table further includes an estimated repair cost;

and

if the first order status in the first record comprises a parts needed order status, the computer configured to retrieve the first template message corresponding to a parts needed template message from the template table, and the computer further configured to insert the estimated repair cost into the first template message.

4. The system of claim 3, wherein the first record in the repair order table further includes a service manager name, and

if the first order status in the first record comprises the parts needed order status, the computer further configured to insert the service manager name into the first template message, the service manager name being associated with a service manager at the vehicle dealership.

5. The system of claim 2, wherein the first record in the repair order table further includes an estimated repair cost;

and

if the first order status in the first record comprises a closed order status, the computer configured to select the first template message corresponding to a closed order template message, the computer further configured to insert the estimated repair cost into the first template message.

6. The system of claim 5, wherein the first record in the repair order table further includes a service manager name, and

if the first order status in the first record comprises the closed order status, the computer further configured to insert the service manager name into the first template message.

7. The system of claim 1, wherein the data in the second database further includes a sales representative table having a third record with the vehicle dealership ID and a sales representative telephone number, the system further comprising:

if the first order status in the first record comprises an open order status, the computer further configured to retrieve an open order template message from the template table in the second database, utilizing the vehicle dealership ID;

the computer further configured to retrieve the second record from the customer table in the second database utilizing the customer ID in the first record, the second record having the customer name;

the computer further configured to retrieve the third record from the sales representative table in the second database, utilizing a sales representative ID from the first record, the third record having a sales representative telephone number, the sales representative ID being associated with a sales representative;

the computer further configured to insert the customer name into the open order template message;

the computer further configured to generate a second formatted message utilizing the sales representative telephone number and the open order template message; and

the computer further configured to transmit the second formatted message such that the second formatted message is directed to the sales representative.

8. The system of claim 1, wherein the data in the second database further includes an appointment table having a third record with a customer ID, a customer appointment date, and a customer appointment time;

the computer further configured to retrieve the third record from the appointment table in the second database utilizing the customer ID;

the computer is further configured to retrieve the second record from the customer table in the second database utilizing the customer ID from the first record, the second record having the customer telephone number;

if the customer appointment date is within a predetermined number of days from a current date, then;

the computer configured to retrieve an appointment template message from the template table in the second database;

the computer further configured to insert the customer appointment date, the customer appointment time, and the vehicle dealership ID into the appointment template message; and

the computer further configured to generate the second formatted message utilizing the appointment template message and the customer telephone number.

9. The system of claim 1, wherein the first order status comprises at least one of:

an open order status associated with the customer initially bringing a vehicle into the vehicle dealership for service, a closed order status associated with the vehicle being ready for customer pickup, and a parts needed order status associated with parts being needed to repair the vehicle.

10. The system of claim 1, wherein the computer is further configured to transmit the first formatted message to a telephone texting system.

11. The system of claim 10, wherein the first formatted message is sent as a text message from the telephone texting system utilizing the customer telephone number.

12. A method for generating a message for a customer utilizing data from an first database, comprising:

retrieving the data associated with a vehicle dealership ID from the first database utilizing a computer;

the data including a repair order table and a customer table;

the repair order table including a first record having a repair order ID, a repair order status, a customer ID, and the vehicle dealership ID;

the customer ID being associated with the customer, the vehicle dealership ID being associated with a vehicle dealership;

the customer table having a second record including the customer ID, the vehicle dealership ID, and a customer telephone number;

storing the data in a second database utilizing the computer;

retrieving the first record from the repair order table in the second database utilizing the computer; and

comparing the repair order status from the first record to a first order status utilizing the computer, and if the repair order status corresponds to the first order status then generating a first formatted message utilizing the computer, based on the vehicle dealership ID, the customer ID, and the customer telephone number.

13. The method of claim 12, further comprising:

retrieving the second record from the customer table in the second database utilizing the customer ID from the first record, utilizing the computer, the second record having the customer telephone number;

retrieving a first template message from a template table in the second database utilizing the vehicle dealership ID and the repair order status in the first record, utilizing the computer; and

generating the first formatted message utilizing the first template message and the customer telephone number, utilizing the computer.

14. The method of claim 13, wherein the first record in the repair order table further includes an estimated repair cost;

the method further comprising;

if the first order status in the first record comprises a parts needed order status, then retrieving the first template message corresponding to a parts needed template message from the template table utilizing the computer, and inserting the estimated repair cost into the first template message utilizing the computer.

15. The method of claim 14, wherein the first record in the repair order table further includes a service manager name;

the method further comprising;

if the first order status in the first record comprises the parts needed order status, then inserting the service manager name into the first template message utilizing the computer, the service manager name being associated with a service manager at the vehicle dealership.

16. The method of claim 13, wherein the first record in the repair order table further includes an estimated repair cost;

the method further comprising;

if the first order status in the first record comprises a closed order status, then selecting the first template message corresponding to a closed order template message utilizing the computer, and inserting the estimated repair cost into the first template message utilizing the computer.

17. The method of claim 16, wherein the first record in the repair order table further includes a service manager name;

the method further comprising;

if the first order status in the first record comprises the closed order status, then inserting the service manager name into the first template message utilizing the computer.

18. The method of claim of claim 12, wherein the data in the second database further includes a sales representative table having a third record with the vehicle dealership ID and a sales representative telephone number, the method further comprising:

if the first order status in the first record comprises an open order status, then retrieving an open order template message from the template table in the second database utilizing the vehicle dealership ID, utilizing the computer;

retrieving the second record from the customer table in the second database utilizing the customer ID in the first record, utilizing the computer, the second record having the customer name;

retrieving the third record from the sales representative table in the second database utilizing a sales representative ID from the first record, utilizing the computer, the third record having a sales representative telephone number, the sales representative ID being associated with a sales representative;

inserting the customer name into the open order template message utilizing the computer;

generating a second formatted message utilizing the sales representative telephone number and the open order template message, utilizing the computer; and

transmitting the second formatted message such that the second formatted message is directed to the sales representative utilizing the computer.

19. The method of claim 12, wherein the data in the second database further includes an appointment table having a third record with a customer ID, a customer appointment date, and a customer appointment time;

the method further comprising;

retrieving the third record from the appointment table in the second database utilizing the customer ID, utilizing the computer;

retrieving the second record from the customer table in the second database utilizing the customer ID from the first record, utilizing the computer, the second record having the customer telephone number;

if the customer appointment date is within a predetermined number of days from a current date, then;

retrieving an appointment template message from the template table in the second database utilizing the computer;

inserting the customer appointment date, the customer appointment time, and the vehicle dealership ID in the appointment template message, utilizing the computer; and

generating the second formatted message utilizing the appointment template message and the customer telephone number, utilizing the computer.

20. The method of claim 12, further comprising:

transmitting the first formatted message to a telephone texting system, utilizing the computer; and

sending the first formatted message as a text message utilizing the customer telephone number, utilizing the telephone texting system.