CUSTOMER CONTROLLED MANAGEMENT OF SHIPMENTS

• US 20130138573A1
• Filed: 01/22/2013
• Published: 05/30/2013
• Est. Priority Date: 05/25/2011
• Status: Abandoned Application

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: KLINGENBERG, Robert Lee, BOWLING, Russell, HARDESTY, Kristin Lynne
• Application Number:
  US13/746,862
• Publication Number:
  US 20130138573A1
• Time in Patent Office: Days
• US Class Current: 705/330
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/083 Shipping

Abstract

Systems, methods, apparatus, and computer program products are provided for customer controlled management of shipments. For example, in various embodiments, a customer can provide information prior to a first delivery attempt of an item by a carrier to receive messages regarding shipment of the item and to have the item delivered in accordance with the provided information.

Claims

1. A method for changing a delivery service level for at least one item to be delivered by a carrier, the method comprising:

electronically receiving a request to automatically change a first delivery service level to a second delivery service level for items (1) originating from an identified consignor and (2) to be delivered by a carrier in accordance with the first delivery service level, wherein the request is associated with a customer profile;

updating the customer profile to reflect the request to automatically change the first delivery service level to the second delivery service level for items (1) originating from the identified consignor and (2) to be delivered by the carrier in accordance with the first delivery service level;

electronically receiving shipping data corresponding to an item, wherein the shipping data indicates that the item (1) is to be delivered by the carrier in accordance with the first delivery service level, (2) is associated with the customer profile, and (3) originates from the identified consignor; and

automatically changing the first delivery service level to the second delivery service level for the item, wherein (1) changing the first delivery service level to the second delivery service level for the item occurs prior to a first delivery attempt of the item based at least in part on the customer profile and (2) the item is subsequently delivered in accordance with the second delivery service level.

2. The method of claim 1 further comprising receiving the shipping data from a scan of the item.

3. The method of claim 1 further comprising:

storing communication preferences for providing information regarding the item, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer and (2) define a time period prior to the first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

automatically generating a message providing the information regarding the item to be delivered to the customer; and

automatically providing the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

4. The method of claim 3, wherein the at least one communication format is selected from the group consisting of a text message, an email message, and a voice message.

5. The method of claim 4, wherein the message further indicates that an in-person signature from the customer is requested for delivery of the item.

6. The method of claim 1, wherein (1) the shipping data further indicates that an in-person signature from the customer is requested for delivery of the item, (2) the method further comprises electronically receiving authorization from the customer to deliver the item without an in-person signature from the customer, and (3) the authorization is received (a) after shipment of the item has begun and (b) prior to the first delivery attempt of the item.

7. An apparatus comprising at least one processor and at least one memory including computer program code, the at least one memory and the computer program code configured to, with the processor, cause the apparatus to at least:

receive a request to automatically change a first delivery service level to a second delivery service level for items (1) originating from an identified consignor and (2) to be delivered by a carrier in accordance with the first delivery service level, wherein the request is associated with a customer profile;

update the customer profile to reflect the request to automatically change the first delivery service level to the second delivery service level for items (1) originating from the identified consignor and (2) to be delivered by the carrier in accordance with the first delivery service level;

receive shipping data corresponding to an item, wherein the shipping data indicates that the item (1) is to be delivered by the carrier in accordance with the first delivery service level, (2) is associated with the customer profile, and (3) originates from the identified consignor; and

change the first delivery service level to the second delivery service level for the item, wherein (1) changing the first delivery service level to the second delivery service level for the item occurs prior to a first delivery attempt of the item based at least in part on the customer profile and (2) the item is subsequently delivered in accordance with the second delivery service level.

8. The apparatus of claim 7, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to receive the shipping data from a scan of the item.

9. The apparatus of claim 7, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to:

store communication preferences for providing information regarding the item, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer and (2) define a time period prior to the first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

automatically generate a message providing the information regarding the item to be delivered to the customer; and

automatically provide the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

10. The apparatus of claim 9, wherein the at least one communication format is selected from the group consisting of a text message, an email message, and a voice message.

11. The apparatus of claim 10, wherein the message further indicates that an in-person signature from the customer is requested for delivery of the item.

12. The apparatus of claim 7, wherein (1) the shipping data further indicates that an in-person signature from the customer is requested for delivery of the item, (2) the memory and computer program code are further configured to, with the processor, cause the apparatus to receive authorization from the customer to deliver the item without an in-person signature from the customer, and (3) the authorization is received (a) after shipment of the item has begun and (b) prior to the first delivery attempt of the item.

13. A computer program product for changing a delivery service level for at least one item to be delivered by a carrier, the computer program product comprising at least one computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:

an executable portion configured to receive a request to automatically change a first delivery service level to a second delivery service level for items (1) originating from an identified consignor and (2) to be delivered by a carrier in accordance with the first delivery service level, wherein the request is associated with a customer profile;

an executable portion configured to update the customer profile to reflect the request to automatically change the first delivery service level to the second delivery service level for items (1) originating from the identified consignor and (2) to be delivered by the carrier in accordance with the first delivery service level;

an executable portion configured to receive shipping data corresponding to an item, wherein the shipping data indicates that the item (1) is to be delivered by the carrier in accordance with the first delivery service level, (2) is associated with the customer profile, and (3) originates from the identified consignor; and

an executable portion configured to change the first delivery service level to the second delivery service level for the item, wherein (1) changing the first delivery service level to the second delivery service level for the item occurs prior to a first delivery attempt of the item based at least in part on the customer profile and (2) the item is subsequently delivered in accordance with the second delivery service level.

14. The computer program product of claim 13 further comprising an executable portion configured to receive the shipping data from a scan of the item.

15. The computer program product of claim 13 further comprising:

an executable portion configured to store communication preferences for providing information regarding the item, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer and (2) define a time period prior to the first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

an executable portion configured to automatically generate a message providing the information regarding the item to be delivered to the customer; and

an executable portion configured to automatically provide the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

16. The computer program product of claim 15, wherein the at least one communication format is selected from the group consisting of a text message, an email message, and a voice message.

17. The computer program product of claim 16, wherein the message further indicates that an in-person signature from the customer is requested for delivery of the item.

18. The computer program product of claim 13, wherein (1) the shipping data further indicates that an in-person signature from the customer is requested for delivery of the item, (2) the computer program product further comprises an executable portion configured to receive authorization from the customer to deliver the item without an in-person signature from the customer, and (3) the authorization is received (a) after shipment of the item has begun and (b) prior to the first delivery attempt of the item.