SOCIAL DIALOGUE LISTENING, ANALYTICS, AND ENGAGEMENT SYSTEM AND METHOD
First Claim
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1. A computer-implemented method comprising:
- collecting electronic social media data from a social media content or stream provider based on a user provided keyword;
developing a social media data set based on the collected social media data and the user provided keyword, the social media data set comprised of posts from the social media content or stream provider collected electronic social media data;
analyzing the social media data set to determine the social media content provider or stream provider and corresponding user associated with the posts that comprise the social media data set; and
enabling a user to send a message to all corresponding users associated with dialogue in the posts of the corresponding social media content provider or stream provider.
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Abstract
Embodiments of social media listening, analytics, and engagement systems and method are described herein where a system user may listen to and analyze social media content based on one or more key terms. The system may expand the key terms and listen to additional social media content based on the expanded terms. The system may also enable a user to engage social media participants related to the social media content via multiple campaigns. Other embodiments may be described and claimed.
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Citations
19 Claims
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1. A computer-implemented method comprising:
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collecting electronic social media data from a social media content or stream provider based on a user provided keyword; developing a social media data set based on the collected social media data and the user provided keyword, the social media data set comprised of posts from the social media content or stream provider collected electronic social media data; analyzing the social media data set to determine the social media content provider or stream provider and corresponding user associated with the posts that comprise the social media data set; and enabling a user to send a message to all corresponding users associated with dialogue in the posts of the corresponding social media content provider or stream provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-implemented method comprising:
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collecting electronic social media data from a social media content or stream provider based on a user provided keyword; developing a social media data set based on the collected social media data and the user provided keyword, the social media data set comprised of posts from the social media content or stream provider collected electronic social media data; analyzing the social media data set to determine the social media content provider or stream provider and corresponding user associated with the posts that comprise the social media data set; enabling a user to create and maintain a website based on the collected electronic social media; and enabling a user to send a message including one of a link and reference to the user created website to each corresponding user associated with the posts based the corresponding social media content provider or stream provider. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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Specification