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SOCIAL DIALOGUE LISTENING, ANALYTICS, AND ENGAGEMENT SYSTEM AND METHOD

  • US 20130138749A1
  • Filed: 11/29/2012
  • Published: 05/30/2013
  • Est. Priority Date: 11/29/2011
  • Status: Active Grant
First Claim
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1. A computer-implemented method comprising:

  • collecting electronic social media data from a social media content or stream provider based on a user provided keyword;

    developing a social media data set based on the collected social media data and the user provided keyword, the social media data set comprised of posts from the social media content or stream provider collected electronic social media data;

    analyzing the social media data set to determine the social media content provider or stream provider and corresponding user associated with the posts that comprise the social media data set; and

    enabling a user to send a message to all corresponding users associated with dialogue in the posts of the corresponding social media content provider or stream provider.

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