Visual Outage Management Wizard Plug-In

• US 20130145205A1
• Filed: 12/05/2011
• Published: 06/06/2013
• Est. Priority Date: 12/07/2010
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: Brian Lee
• Inventors: LEE, Brian
• Granted Patent: US 8,935,571 B2
• Time in Patent Office: Days
• US Class Current: 714/4.1
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: H04L 41/064 involving time analysis
• CPC Class Codes: H04L 43/0805 by checking availability

Abstract

Described herein are systems and methods related to a plug-in for a visual tool as a real-time knowledge transfer agent between network outages. One embodiment relates to a method comprises retrieving current outage data related to a current operation of a network, retrieving historical outage data related to a prior operation of the network, correlating the current outage data with the historical outage data, and constructing a resolution process plan for repairing a current outage based on correlations between the current outage data and the historical outage data.

Claims

1. A method, comprising:

retrieving current outage data related to a current operation of a network;

retrieving historical outage data related to a prior operation of the network;

correlating the current outage data with the historical outage data; and

constructing a resolution process plan for repairing a current outage based on correlations between the current outage data and the historical outage data.

2. The method of claim 1, further comprising:

providing network operation improvement suggestions within the resolution process plan.

3. The method of claim 1, further comprising:

calculating a score for at least one of a network component and network personnel; and

providing prioritized steps within the resolution process report based the score.

4. The method of claim 1, wherein correlating the current outage data with the historical outage data include identifying common personnel attendance between the current outage and a prior outage.

5. The method of claim 1, wherein correlating the current outage data with the historical outage data include identifying common action performed during both the current outage and a prior outage.

6. The method of claim 1, wherein the non-transitory computer readable storage medium interacts with a software agent of a browser-based software application.

7. The method of claim 1, wherein the current outage data and the historical outage data includes information related to at least one of network status, application-level component status, affected components, impacted applications, outage issues, outage causes, user impact details, current tasks being performed, prior task performed, and task progress.

16. The outage management plug-in tool of claim 1, wherein the reporting component provides network operation improvement suggestions within the resolution process plan.

17. The outage management plug-in tool of claim 1, wherein the reporting component calculates a score for at least one of a network component and network personnel and provides prioritized steps within the resolution process report based the score.

18. The outage management plug-in tool of claim 1, wherein correlating the current outage data with the historical outage data include identifying common personnel attendance between the current outage and a prior outage.

19. The outage management plug-in tool of claim 1, wherein correlating the current outage data with the historical outage data include identifying common action performed during both the current outage and a prior outage.

20. The outage management tool of claim 1, wherein the outage management plug-in tool is a software agent within a browser-based software application.

8. A non-transitory computer readable storage medium including a set of instructions that are executable by a processor, the set of instructions being operable at least to:

retrieve current outage data related to a current operation of a network;

retrieve historical outage data related to a prior operation of the network;

correlate the current outage data with the historical outage data; and

construct a resolution process plan for repairing a current outage based on correlations between the current outage data and the historical outage data.

9. The non-transitory computer readable storage medium of claim 8, wherein the set of instructions are further operable to:

provide network operation improvement suggestions within the resolution process plan.

10. The non-transitory computer readable storage medium of claim 8, wherein the set of instructions are further operable to:

calculate a score for at least one of a network component and network personnel; and

provide prioritized steps within the resolution process report based the score.

11. The non-transitory computer readable storage medium of claim 8, wherein correlating the current outage data with the historical outage data include identifying common personnel attendance between the current outage and a prior outage.

12. The non-transitory computer readable storage medium of claim 8, wherein correlating the current outage data with the historical outage data include identifying common action performed during both the current outage and a prior outage.

13. The non-transitory computer readable storage medium of claim 8, wherein the non-transitory computer readable storage medium interacts with a software agent of a browser-based software application.

14. The non-transitory computer readable storage medium of claim 8, wherein the current outage data and the historical outage data includes information related to at least one of network status, application-level component status, affected components, impacted applications, outage issues, outage causes, user impact details, current tasks being performed, prior task performed, and task progress.

15. An outage management plug-in tool, comprising:

a data retrieval component retrieving current outage data related to a current operation of a network, wherein the data retrieval component further retrieves historical outage data related to a prior operation of the network;

a processing component correlating the current outage data with the historical outage data; and

a reporting component constructing a resolution process plan for repairing a current outage based on correlations between the current outage data and the historical outage data.