Providing an Alternative Media Channel in a Virtual Media System

• US 20130148493A1
• Filed: 12/13/2011
• Published: 06/13/2013
• Est. Priority Date: 12/13/2011
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Youel, Ted, Keenan, Michael, Katz, Bryan
• Application Number:
  US13/324,103
• Publication Number:
  US 20130148493A1
• Time in Patent Office: Days
• US Class Current: 370/225
• CPC Class Codes: H04L 41/0654 using network fault recovery ring fault isolation or reconfiguration in loop networks without recovery actions by a network management system H04L12/437
• CPC Class Codes: H04L 41/5074 Handling of user complaints or trouble tickets
• CPC Class Codes: H04L 43/0811 by checking connectivity

Abstract

A virtual communication channel is established between a virtual server and a virtual controller. The virtual communication channel can support one or more media communications, such as audio, voice, and text communications. The virtual controller determines that the virtual communication channel cannot be sustained. In response to determining that the virtual communication channel cannot be sustained, a media controller provides an alternative communication channel. The alternative communication channel is used to provide the one or more media communications.

Claims

1. A method comprising:

establishing a virtual communication channel between a virtual server and a virtual controller, wherein the virtual communication channel comprises the ability to support a media communication;

determining in the virtual controller that the virtual communication channel cannot be sustained; and

responsive to determining that the virtual communication channel cannot be sustained, providing by a media controller, an alternative communication channel for the media communication.

2. The method of claim 1, wherein the media communication is at least one of an audio communication, a video communication, and a text communication.

3. The method of claim 1, wherein determining that the virtual communication channel cannot be sustained comprises at least one of the following:

i. determining that the virtual communication channel went down;

ii. determining that the virtual communication channel cannot be established; and

iii. determining that the virtual communication is down by not being able to establish the media communication.

4. The method of claim 1, wherein providing the alternative communication channel further comprises providing in a graphical user interface an alternative communication interface to establish the alternative communication channel.

5. The method of claim 4, wherein the alternative communication interface comprises a push to talk button that allows a user to do at least one of the following:

to call a help desk, to generate a trouble ticket, to make a 911 call, and to make an emergency call.

6. The method of claim 4, wherein the media communication is an audio or a video communication and the alternative communication interface comprises a keypad, and an interface for establishing one or both of the video or the audio communication.

7. The method of claim 4, further comprising the step of providing a caller ID list in the alternative communication interface that is used to make calls on the alternative communication channel.

8. The method of claim 4, wherein the media communication is a text communication and the alternative communication interface comprises a window to enter text for the text communication.

9. The method of claim 1, wherein providing the alternative communication channel further comprises establishing the media communication in the alternative communication channel and further comprising the steps of:

prior to determining that the virtual communication channel cannot be sustained, establishing the media communication in the virtual communication channel;

determining in the virtual controller that the virtual communication channel can be sustained; and

responsive to determining that the virtual communication channel can be sustained, reestablishing the virtual communication channel and automatically reestablishing the media communication in the virtual communication channel.

10. The method of claim 9, wherein responsive to determining that the virtual communication channel cannot be sustained, providing a continue media communication window that gives a user the ability to reestablish the media communication in the alternative communication channel.

11. A system comprising:

a virtual controller configured to establish a virtual communication channel between a virtual server and the virtual controller, and to determine that the virtual communication channel cannot be sustained, wherein the virtual communication channel comprises the ability to support a media communication; and

a media controller configured to provide an alternative communication channel for the media communication in response to determining that the virtual communication channel cannot be sustained.

12. The system of claim 11, wherein the media communication is at least one of an audio communication, a video communication, and a text communication.

13. The system of claim 11, wherein the virtual controller is configured to determine that the virtual communication channel cannot be sustained in at least one of the following ways:

i. determine that the virtual communication channel went down;

ii. determine that the virtual communication channel cannot be established; and

iii. determine that the virtual communication is down by not being able to establish the media communication.

14. The system of claim 11, wherein providing the alternative communication channel further comprises a graphical user interface configured to provide in an alternative communication interface to establish the alternative communication channel.

15. The system of claim 14, wherein the alternative communication interface comprises a push to talk button that allows a user to do at least one of the following:

to call a help desk, to generate a trouble ticket, to make a 911 call, and to make an emergency call.

16. The system of claim 14, wherein the media communication is an audio or a video communication and the alternative communication interface comprises a keypad, and an interface for establishing one or both of the video or the audio communication.

17. The system of claim 14, wherein the alternative communication interface is further configured to provide a caller ID list that is used to make calls on the alternative communication channel.

18. The system of claim 14, wherein the media communication is a text communication and the alternative communication interface comprises a window to enter text for the text communication.

19. The system of claim 11, wherein the media controller is configured to provide the alternative communication channel by establishing the media communication in the alternative communication channel;

and

the virtual controller is further configured to establish the media communication in the virtual communication channel prior to determining that the virtual communication channel cannot be sustained and determine that the virtual communication channel can be sustained and responsive to determining that the virtual communication channel can be sustained, reestablishing the virtual communication channel and automatically reestablish the media communication in the virtual communication channel.

20. The method of claim 19, further comprising an alternative communication interface that comprises a continue media communication window that is provided to a user in response to determining that the virtual communication cannot be sustained and wherein the continue media communication window that gives a user the ability to reestablish the media communication in the alternative communication channel.