AUTOMATING INTERACTIVE TRANSACTIONS
First Claim
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1. A method for intermediating communications with an automated system, comprising:
- receiving, at an intermediating device that implements an intermediating communication application, an instruction to complete a transaction request on behalf of a user;
determining, by the intermediating communication application, a destination system that will accept the transaction request based on analyzing information from previous communications involving the user on the intermediating device, and an address of the a destination system so as to request completion of the transaction request; and
interacting, by the intermediating device, with the destination system to fulfill the transaction request.
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Abstract
A method for intermediating communications with an automated system includes receiving, at an intermediating device that implements an intermediating communication application, an instruction to complete a transaction request on behalf of a user. The method also includes determining, by the intermediating communication application on the intermediating device, a destination system from which to request completion of the transaction request. The method additionally includes interacting, by the intermediating device, with the destination system to fulfill the transaction request.
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Citations
20 Claims
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1. A method for intermediating communications with an automated system, comprising:
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receiving, at an intermediating device that implements an intermediating communication application, an instruction to complete a transaction request on behalf of a user; determining, by the intermediating communication application, a destination system that will accept the transaction request based on analyzing information from previous communications involving the user on the intermediating device, and an address of the a destination system so as to request completion of the transaction request; and interacting, by the intermediating device, with the destination system to fulfill the transaction request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A non-transitory computer readable medium stores a set of executable instructions for intermediating communications with an automated system, the executable instructions, when executed by a processor, causing the computer at least to:
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receive, at an intermediating device that implements an intermediating communication application, an instruction to complete a transaction request on behalf of a user; determine, by the intermediating communication application, a destination system that will accept the transaction request based on analyzing information from previous communications involving the user on the intermediating device, and an address of the a destination system so as to request completion of the transaction request; and interact, by the intermediating device, with the destination system to fulfill the transaction request.
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20. A computer platform that executes executable instructions for intermediating communications with an automated system, the computer platform comprising:
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memory of an intermediating device; and a processor of the intermediating device, wherein the processor executes the executable instructions, and the instructions, when executed, cause the intermediating device at least to; receive, at the intermediating device that implements an intermediating communication application, an instruction to complete a transaction request on behalf of a user; determine, by the intermediating communication application, a destination system that will accept the transaction request based on analyzing information from previous communications involving the user on the intermediating device, and an address of the a destination system so as to request completion of the transaction request; and interact, by the intermediating device, with the destination system to fulfill the transaction request.
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Specification