DIAGNOSTIC HANDLING SERVER, DIAGNOSTIC HANDLING METHOD, AND PROGRAM FOR THE SAME SERVER
First Claim
1. A diagnostic handling server communicatively connected with a plurality of electric appliances, the diagnostic handling server comprising:
- a first storage module configured to receive, from the plurality of electric appliances, diagnostic data on a diagnosis item predetermined for each of the electric appliances and dissatisfying item data on a user'"'"'s dissatisfaction with that electric appliance, and to store the diagnostic data in relation to the dissatisfying item data;
a second storage module configured to extract common dissatisfying item data from the dissatisfying item data received from the plurality of electric appliances, and to extract and store a diagnostic data feature point corresponding to the extracted common dissatisfying item data;
a receiving module configured to receive, from one electric appliance of the plurality of electrical appliances, a search request in relation to a specific dissatisfying item and diagnostic data of the one electric appliance;
a first extraction module configured to compare, in response to the search request, the dissatisfying item from the search request to the dissatisfying item data, and to extract the same dissatisfying item data as the dissatisfying item from the search request;
a comparison module configured to read out the diagnostic data feature point corresponding to the extracted dissatisfying item data and to compare the diagnostic data feature point with the diagnostic data of the one electric appliance; and
a second extraction module configured to extract diagnostic handling information for the one electric appliance based on a comparison result.
1 Assignment
0 Petitions
Accused Products
Abstract
A diagnostic handling server is capable of supporting users without operator support, in which the proper handling of a problem, which users know through experience, can be reflected in the support. Preliminarily, data (e.g., dissatisfying item data) on the item with which a user feels dissatisfied and diagnostic data on the diagnoses of the electric appliances are collected from the electric appliances to be supported. The feature points of the respective electric appliances with which the user feels dissatisfied are then extracted from the collected diagnostic data. When the user feels dissatisfied with a specific electric appliance, the diagnostic data of the electric appliance is transmitted together with a search request for the proper handling, the transmitted diagnostic data is compared with the preliminarily extracted feature point, and information on the cause and the proper handling is provided to the user.
16 Citations
8 Claims
-
1. A diagnostic handling server communicatively connected with a plurality of electric appliances, the diagnostic handling server comprising:
-
a first storage module configured to receive, from the plurality of electric appliances, diagnostic data on a diagnosis item predetermined for each of the electric appliances and dissatisfying item data on a user'"'"'s dissatisfaction with that electric appliance, and to store the diagnostic data in relation to the dissatisfying item data; a second storage module configured to extract common dissatisfying item data from the dissatisfying item data received from the plurality of electric appliances, and to extract and store a diagnostic data feature point corresponding to the extracted common dissatisfying item data; a receiving module configured to receive, from one electric appliance of the plurality of electrical appliances, a search request in relation to a specific dissatisfying item and diagnostic data of the one electric appliance; a first extraction module configured to compare, in response to the search request, the dissatisfying item from the search request to the dissatisfying item data, and to extract the same dissatisfying item data as the dissatisfying item from the search request; a comparison module configured to read out the diagnostic data feature point corresponding to the extracted dissatisfying item data and to compare the diagnostic data feature point with the diagnostic data of the one electric appliance; and a second extraction module configured to extract diagnostic handling information for the one electric appliance based on a comparison result. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A handling diagnosis method executed by a diagnostic handling server communicatively connected with a plurality of electric appliances, the method comprising the steps of:
-
receiving, from the plurality of electric appliances, diagnostic data on a diagnosis item predetermined for each of the electric appliances and dissatisfying item data on a user'"'"'s dissatisfaction with the electric appliances, and storing the diagnostic data in relation to the dissatisfying item data; extracting common dissatisfying item data from the dissatisfying item data received from the plurality of electric appliances, and extracting and storing a diagnostic data feature point corresponding to the extracted common dissatisfying item data; receiving, from one electric appliance, a search request in relation to a specific dissatisfying item and the diagnostic data of the one electric appliance; comparing, in response to the search request, the dissatisfying item with the search request to the dissatisfying item data, and extracting the same dissatisfying item data as the dissatisfying item from the search request; reading out the diagnostic data feature point corresponding to the extracted dissatisfying item data and comparing the diagnostic data feature point with the diagnostic data of the one electric appliance; and extracting diagnostic handling information for the one electric appliance based on a comparison result.
-
-
8. A computer program product for use in a diagnostic handling server communicatively connected with a plurality of electric appliances, comprising a non-transitory computer usable medium having a set of instructions physically embodied therein, the set of instructions including computer readable code, which when executed by the diagnostic handling server causes the diagnostic handling server to:
-
receive, from the plurality of electric appliances, diagnostic data on a diagnosis item predetermined for each of the electric appliances and dissatisfying item data on a user'"'"'s dissatisfaction with the electric appliances, and storing the diagnostic data in relation to the dissatisfying item data; extract common dissatisfying item data from the dissatisfying item data received from the plurality of electric appliances, and extracting and storing a diagnostic data feature point corresponding to the extracted common dissatisfying item data; receive, from one electric appliance, a search request in relation to a specific dissatisfying item and the diagnostic data of the one electric appliance; compare, in response to the search request, the dissatisfying item with the search request to the dissatisfying item data, and extract the same dissatisfying item data as the dissatisfying item from the search request; to read out the diagnostic data feature point corresponding to the extracted dissatisfying item data and compare the diagnostic data feature point with the diagnostic data of the one electric appliance; and extract diagnostic handling information for the one electric appliance based on a comparison result.
-
Specification