METHOD AND SYSTEM FOR PROVIDING HELP CONTENT TO USERS

• US 20130159851A1
• Filed: 12/19/2012
• Published: 06/20/2013
• Est. Priority Date: 12/20/2011
• Status: Abandoned Application

• Current Assignee: BEWO Technologies PVT Limited, Neeraj Gupta
• Original Assignee: BEWO Technologies PVT Limited, Neeraj Gupta
• Inventors: PAWAR, SHARAD, GUNDURAO, MANJUNATH, GUPTA, NEERAJ
• Application Number:
  US13/719,874
• Publication Number:
  US 20130159851A1
• Time in Patent Office: Days
• US Class Current: 715/708
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 9/453 Help systems

Abstract

The various embodiments herein disclose a method of providing help content to users for a plurality of applications installed on the user device to direct users on how to proceed with operation of a particular application. The method comprises selecting an application installed in the user device, activating a help mode function provided in a user device, checking for the help content corresponding to the selected application, connecting the user device to an central server if a help content pertaining to the selected application is not available, synchronizing the selected application with the applications in the central server and extracting the help content for the selected application from the central server to the user device. The activation of the help mode disables the plurality of applications installed in the user device and sets the user device to function under a help mode.

Claims

1. A method of providing help content to users, the method comprises:

selecting an application installed in an user device;

activating a help mode function provided in the user device;

checking for the help content corresponding to the selected application;

connecting the user device to an central server if a help content pertaining to the selected application is not available;

synchronizing the selected application with the applications in the central server; and

extracting the help content for the selected application from the central server to the user device;

wherein activating the help mode function disables the plurality of applications installed in the user device and sets the user device to function under a help mode.

2. The method of claim 1, wherein the help content comprises a set of instructions related to an operation of the selected application.

3. The method of claim 1, further comprises:

creating the help content for one or more applications locally in the user device if the help content for one or more applications is not available; and

sharing the created help content over the web.

4. The method of claim 1, wherein the help content comprises a set of pre-recorded instructions embedded with a help mode function for the selected application.

5. The method of claim 1, wherein the help content comprises a set of dynamically generated instructions downloaded from the central server.

6. The method of claim 1, wherein the help content is in at least one of a text format, audio format and video format.

7. The method of claim 1, further comprises updating the help content in the user device by at least one of:

downloading the help content updates from the central server;

creating additional help content locally in the user device; and

accepting the help content updates provided by one or more vendors in response to an application update.

8. The method of claim 1, wherein the user is at least one of an entity including an individual, a vendor, an organization, a company and any equivalent thereof.

9. The method of claim 1, wherein the help mode function is adapted for at least one of:

enabling the user to understand one or more key features of the application,

providing ease of navigation through the application,

editing details of the application; and

suggesting the application updates to the user at regular intervals;

setting the user preferences for other applications in the user device which have priority over the updates provided by the central server,

suggesting the help content based on the users previous selection of applications;

customizing the help content in accordance with a usage context;

providing additional online help content to one or more users based on the context data; and

enables the user to set preferences for help mode function including schema, color, language and the like.

10. The method of claim 1, wherein the help mode function is further adapted for:

displaying a plurality of advertisements on the user device; and

providing a help content related to each of the plurality of advertisements.

11. The method of claim 1, wherein activating the help mode function for the selected application disables the plurality of applications installed in the user device.

12. A method of providing a help content update to a plurality of user devices corresponding to an application update, the method comprises:

registering a plurality of application vendors with an central server;

requesting to the central server to upload the help content when there is an application update;

verifying the authenticity of the plurality of vendors and the help content updates provided by the application vendors;

allowing the application vendors to upload the update information in the central server on successful verification of the plurality of vendors;

notifying the user regarding the help content updates when the user connects to the central server; and

updating the help content in the user device on accepting the help content update notification.

14. The system of claim 12, further comprise a help menu tab provided on the help mode interface of the user device to provide the help content to the users, where the help content comprises operational guidance and features pertaining to one or more application installed in the user device.

15. The system of claim 12, wherein the help mode function is installed as a part of an application installed on an operating system level of the user device.

16. The system of claim 12, wherein the help mode function is downloaded from the central server and installed in the user device.

17. The system of claim 12, wherein the central server comprises:

an application repository for storing a plurality of applications and the help content associated with each of the plurality of applications;

a synchronization module for synchronizing the applications in the user device with the applications in the central server; and

a database to store an help content update information.

18. The system of claim 12, further comprises a plurality of vendors registered with the central server to provide help content updates associated with the plurality of applications.

19. The system of claim 17, wherein the central server further comprises an interface to:

enable the plurality of vendors to upload the help content updates;

notify the users the availability of additional help contents corresponding to one or more applications; and

provide the details of the help content updates to the user device.

20. The system of claim 12, wherein the user device comprises at least of one of a mobile phone, tablet device, PDA, laptop, desktop and the like.

13. A system for providing help content to users, the system comprises:

an central server,

a plurality of user devices connected to the central server,

a help mode function installed on the plurality of user devices; and

a help mode interface for the help mode function to interact with the central server to;

select an application installed in the user device;

activate a help mode function provided in the user device;

check for the help content corresponding to the selected application;

connect the user device to the central server if a help content pertaining to the selected application is not available;

synchronize the selected application with the applications in the central server; and

extract the help content for the selected application from the central server to the user device.