METHOD AND APPARATUS FOR PROVIDING MULTIPARTY PARTICIPATION AND MANAGEMENT FOR A TEXT MESSAGE SESSION

• US 20130165068A1
• Filed: 12/21/2011
• Published: 06/27/2013
• Est. Priority Date: 12/21/2011
• Status: Active Grant

• Current Assignee: Motorola Solutions, Inc.
• Original Assignee: Motorola Solutions, Inc.
• Inventors: KELLER, MATTHEW C., GILBERT, JEFFREY A.
• Granted Patent: US 8,838,061 B2
• Time in Patent Office: Days
• US Class Current: 455/404.1
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04M 2203/5009 Adding a party to an existing conference conducting a computer conference, e.g. admission detection H04L12/1822
• CPC Class Codes: H04M 2203/5027 Dropping a party from a conference conducting a computer conference, e.g. admission detection H04L12/1822
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements
• CPC Class Codes: H04M 3/567 Multimedia conference systems

Abstract

A method and apparatus provides for multiparty participation and management in text messaging sessions. The method includes a server establishing a text messaging session, which establishes a media path for exchanging text messages between a caller device and a single device having a device identifier known to the caller device, wherein the session is established in response to a call from the caller device. The server further joins multiple responding devices to the text messaging session, receives text messages from the multiple responding devices, and sends, over the media path to the caller device, a set of text messages based on the text messages received from the multiple responding devices.

Claims

1. A method, performed by a server, for managing a text messaging session between a caller device and a plurality of responding devices, the method comprising:

establishing the text messaging session, which establishes a media path for exchanging text messages between the caller device and a single device having a device identifier known to the caller device, wherein the session is established in response to a call from the caller device;

joining multiple responding devices to the text messaging session;

receiving text messages from the multiple responding devices;

sending, over the media path to the caller device, a set of text messages based on the text messages received from the multiple responding devices.

2. The method of claim 1, wherein the multiple responding devices comprise a first responding device and a second responding device that joined the text messaging session subsequently to the first responding device joining the text messaging session, and wherein the first responding device leaves the text messaging session, the method further comprising:

sending, to the second responding device, a summary of text messages exchanged between the first responding device and the caller device prior to the second responding device joining the text messaging session.

3. The method of claim 1, wherein the multiple responding devices comprises a first responding device that sends a first text message at a first time and a second responding device that sends a second text message at a second and subsequent time, wherein sending the set of text messages comprises:

determining that a time interval between the first and second times is shorter than a threshold time interval; and

applying at least one rule to determine at least one of the first or the second text messages to send to the caller device.

4. The method of claim 3, wherein the at least one rule comprises at least one of:

sending the first text message, and providing an indication to the second responding device that the second text message was not sent;

sending the second text message to the caller device when the second responding device has assigned an override-drop status to the second text message;

determining a role of an operator using the second responding device, and determining, based on the role, whether to send the second text message;

or

sending the first text message and delaying sending the second text message to the caller device by a delay time interval.

5. The method of claim 1, wherein the multiple responding devices comprise a first and a second responding device, wherein the second responding device joins the session after the first responding device, the method further comprising sending, to the second responding device, content of at least one text message exchanged between the first responding device and the caller device.

6. The method of claim 1, wherein the multiple responding devices comprises a first responding device that sends a first text message and a second responding device that sends a second text message, the method further comprising:

establishing a real-time text messaging session between the multiple responding devices;

receiving real-time content of the first text message, and sending the real-time content of the first text message to the second responding device as the content is keyed into the first responding device; and

receiving real-time content of the second text message, and sending the real-time content of the second text message to the first responding device as the content is keyed into the second responding device.

7. The method of claim 6 further comprising receiving an indication from the second responding device to prevent the first text message from being sent to the caller device.

8. The method of claim 1, wherein an internal chat session is established between the multiple responding devices for exchanging internal messages between the multiple responding devices in order to coordinate at least one of content or sending of the text messages from the multiple responding devices.

9. The method of claim 1, wherein the set of text messages comprises a first text message from a first responding device of the multiple responding devices and a second text message from a second responding device of the multiple responding devices, wherein both the first and the second text messages are associated with a same identifier.

10. The method of claim 9:

wherein the text messaging session is an emergency text messaging session established in response to an emergency call from the caller device; and

wherein the identifier associated with the first and the second text messages is an emergency service identifier.

11. The method of claim 1 further comprising:

receiving a text message over the media path from the caller device; and

sending the text message to each of the multiple responding devices.

12. The method of claim 1, wherein the media path is established over an Internet Protocol (IP)-enabled network.

13. The method of claim 12, wherein the media path is established using Session Initiation Protocol (SIP) messaging.

14. An apparatus for coordinating text messages from a plurality of operator devices to determine a text message to send to an emergency caller device, the apparatus comprising:

a processing device adapted to establish an emergency text messaging session, which establishes a media path between the apparatus and the emergency caller device, and adapted to establish a call leg to the session for each of a first operator device and a second operator device; and

an interface adapted to receive a first text message from the first operator device and a second text message from the second operator device;

wherein the processing device is further adapted to apply a set of rules to the first and the second text messages to determine at least one text message to send to the emergency caller device; and

wherein the interface is further adapted to send the at least one text message to the emergency caller device, wherein each text message sent to the emergency caller device is associated with a same identifier.

15. The apparatus of claim 14, wherein content of the first and second text messages is received into the interface in real time as the content is typed into the first and second operator devices, wherein the interface is further adapted to:

send the content of the first text message in real time to the second operator device as the content of the first text message is typed into the first operator device; and

send the content of the second text message in real time to the first operator device as the content of the second text message is typed into the second operator device.

16. The apparatus of claim 14, wherein the apparatus is a Next Generation 911 (NG911) Customer premise Equipment (CPE).

17. A non-transient computer-readable storage element having computer-readable code stored thereon for programming a computer to perform a method for managing a text messaging session between a caller device and multiple responding devices, the method comprising:

establishing the text messaging session, which establishes a media path for sending text messages between the caller device and a single destination device, wherein the session is established in response to a call from the caller device;

joining the multiple responding devices to the text messaging session;

receiving text messages from the multiple responding devices;

applying a set of rules to the text messages received from the multiple responding devices to determine a set of text messages to send to the caller device; and

sending the set of text messages over the media path to the caller device, wherein each text message in the set of text messages is associated with the same identifier.

18. The non-transient computer-readable storage element of claim 17, wherein the method further comprises:

receiving, in real time from a first responding device of the multiple responding devices, a first text message as it is keyed into the first responding device; and

signaling the first text message in real time to a second responding device of the multiple responding devices as the first text message is keyed into the first responding device.

19. The non-transient computer-readable storage element of claim 17, wherein the method further comprises:

determining that a first responding device of the multiple responding devices has left the text messaging session and that a second responding device of the multiple responding devices was joined to the text messaging session subsequent to the first responding device being joined to the text messaging session; and

sending, to the second responding device, a summary of text messages exchanged between the first responding device and the caller device.

20. The non-transient computer-readable storage element of claim 17, wherein the text messaging session between the caller device and the multiple responding devices is an emergency text messaging session established in response to an emergency call from the caller device.