TRANSACTION SERVICES REPORTING SYSTEM

• US 20130167047A1
• Filed: 12/21/2011
• Published: 06/27/2013
• Est. Priority Date: 12/21/2011
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Pujari, Sushant K., Kane, Sean, Cleary, Gregory, Nguyen, Manh, Theado, Brian P., Nguyen, Khoa N., Palmer, Lloyd S. Jr.
• Granted Patent: US 9,230,281 B2
• Time in Patent Office: Days
• US Class Current: 715/762
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03

Abstract

One or more devices within a transaction services hub collect session data of transaction services for multiple customers and provide a user interface with reporting options for transaction services associated with a particular customer. The user interface is accessible to a user device via a public network connection. The one or more devices receive a report request from a user account associated with the particular customer and retrieve, from the collected session data, data responsive to the report request. The one or more devices generate a report for the particular customer based on the report request and the data responsive to the report request.

Claims

1. A device, comprising:

a memory to store a plurality of instructions; and

a processor configured to execute instructions in the memory to;

provide, to a user device, a user interface with reporting options for transaction services associated with a particular customer, wherein the transaction services link multiple merchant devices to the particular customer,

receive, from the user device, a request for transaction services data associated with the particular customer,

retrieve, from a database of transaction services of multiple customers, session data in response to the request for transaction services data associated with the particular customer,

generate, based on the request and the session data, a report for the particular customer, and

send, to the user device, the report for the particular customer.

2. The device of claim 1, wherein the user interface further includes multiple data structures that provide an overview of transaction services associated with the particular customer.

3. The device of claim 1, wherein the user interface includes a list of available data fields from which a user may select to request a report.

4. The device of claim 1, wherein the session data includes:

usage detail records,

session detail records,

application status records, or

alarm detail records.

5. The device of claim 1, wherein, when retrieving session data that in response to the request for transaction services data associated with the particular customer, the processor is further configured to:

access the database using calls to stored procedures.

6. The device of claim 1, wherein the database of transaction services includes transaction data for transactions over a domestic toll-free voice network, an international toll-free voice network, and an Internet Protocol network.

7. The device of claim 1, wherein the report for the particular customer includes a contracted value from a service level agreement for the particular customer and a measured performance value corresponding to the contracted value.

8. The device of claim 1, wherein the user interface includes an interactive menu to select topics or domains for an ad hoc report for the particular customer.

9. The device of claim 1, wherein the user interface includes an interactive menu to configure a transaction status dashboard for the particular customer.

10. The device of claim 9, wherein the processor is further configured to:

provide a user interface to manage alarm conditions for the transaction status dashboard.

11. The device of claim 9, wherein the processor is further configured to:

provide a user interface that enables a user to selectively enable or disable use of a particular host device.

12. A method, comprising:

collecting, by one or more network devices, session data for transaction services for multiple customers;

providing, by the one or more network devices, a user interface with reporting options for transaction services associated with a particular customer, wherein the user interface is accessible to a user device via a public network connection;

receiving, by the one or more network devices, a report request from a user account associated with the particular customer;

retrieving, by the one or more network devices and from the collected session data, data responsive to the report request; and

generating, by the one or more network devices and based on the report request and the data responsive to the report request, a report for the particular customer.

13. The method of claim 12, wherein the user interface includes multiple data structures that provide an overview of transaction services associated with the particular customer.

14. The method of claim 12, wherein the user interface includes a list of available fields and criteria that a user may select for a customized report.

15. The method of claim 12, wherein the report for the particular customer includes a contracted value from a service level agreement for the particular customer and a measured performance value corresponding to the contracted value.

16. The method of claim 12, wherein retrieving data responsive to the report request includes generating one or more calls to stored procedures within a transaction services database.

17. The method of claim 12, wherein the transaction services include transactions over a domestic toll-free voice network, an international toll-free voice network, and an Internet Protocol network.

18. A non-transitory computer-readable medium, comprising computer-executable instructions, for causing one or more processors executing the computer-executable instructions to:

retrieve, from a database of transaction services of multiple customers, session data associated with a particular customer, wherein the transaction services link multiple merchant devices to the particular customer;

provide, to a user device, a user interface including a set of default reports, based on the retrieved session data, for the particular customer;

provide, to the user device, another user interface to configure a transaction status dashboard for the particular customer;

receive, via the user device and based on the other user interface, configuration settings for the transaction status dashboard; and

generate, based on the configuration settings and the session data associated with the particular customer, the transaction status dashboard.

19. The computer readable medium of claim 18, further comprising computer-executable instructions, for causing one or more processors executing the computer-executable instructions to:

generate, based on the session data associated with the particular customer, a report including a contracted value from a service level agreement for the particular customer and a measured performance value corresponding to the contracted value.

20. The computer readable medium of claim 18, further comprising computer-executable instructions, for causing one or more processors executing the computer-executable instructions to:

generate, based on the session data associated with the particular customer, an interactive menu to select topics or domains for an ad hoc report for the particular customer.