CUSTOMER SUPPORT ACCOUNT WITH RESTRICTED PATIENT DATA ACCESS
First Claim
1. A method for accessing a user'"'"'s account by customer support without viewing the user'"'"'s private data, the method comprising:
- receiving, in an application module communicating with a web service, a request for authentication by a support person using a linked user-support login name that includes a concatenation of the support person'"'"'s login name and the user'"'"'s login name;
authenticating the user using the user'"'"'s login name;
authenticating the support person using the support person'"'"'s authentication credentials;
retrieving a current user session as viewed by the user on an electronic screen of a processing device of the user;
dynamically redacting private data of the user from the user session to create a redacted user session; and
delivering the redacted user session for display in an electronic screen of a processing device of the support person.
2 Assignments
0 Petitions
Accused Products
Abstract
A method for accessing a user'"'"'s account by customer support without viewing the user'"'"'s private data includes receiving, in an application module communicating with a web service, a request for authentication by a support person using a linked user-support login name. The method includes authenticating the user, authenticating the support person and retrieving a current session of the user as viewed by the user on an electronic screen of a processing device of the user. The method further includes dynamically redacting private data of the user from the user session to create a redacted user session, and delivering the redacted user session for display in an electronic screen of a processing device of the support person.
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Citations
21 Claims
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1. A method for accessing a user'"'"'s account by customer support without viewing the user'"'"'s private data, the method comprising:
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receiving, in an application module communicating with a web service, a request for authentication by a support person using a linked user-support login name that includes a concatenation of the support person'"'"'s login name and the user'"'"'s login name; authenticating the user using the user'"'"'s login name; authenticating the support person using the support person'"'"'s authentication credentials; retrieving a current user session as viewed by the user on an electronic screen of a processing device of the user; dynamically redacting private data of the user from the user session to create a redacted user session; and delivering the redacted user session for display in an electronic screen of a processing device of the support person. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 16)
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13. A method for accessing a user'"'"'s account by customer support without viewing the user'"'"'s private data, the method comprising:
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receiving, in a health management module communicating with a web service, a request for authentication by a support person using the support person'"'"'s password for the health management module and a login name that links the user login name and the support person'"'"'s login name and includes a notification prefix; authenticating the user; authenticating the support person; retrieving a current session of the user as viewed by the user in an electronic screen of a processing device of the user; identifying in an electronic file of the current session of the user fields pre-tagged as private; dynamically redacting values of the pre-tagged fields to create a redacted electronic file for a redacted user session; sending the redacted electronic file to a support module of the web service; and displaying the redacted user session in an electronic screen of a processing device of the support person. - View Dependent Claims (14, 15)
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17. A system for accessing a user'"'"'s account by customer support without viewing the user'"'"'s private data, the system comprising:
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a web service; a health management module communicating with the web service and accessible by a user having an account and authentication credentials with the web service; a support module communicating with the web service and accessible by a support person having a support account and authentication credentials with the web service; an authentication service communicating with the web service and programmed to; (a) authenticate the user with the user'"'"'s credentials; (b) authenticate the support person with the support person'"'"'s credentials; and (c) authenticate the support person with linked user-support credentials for a limited access of the user'"'"'s account; and a redaction module communicating with the authentication service and programmed to redact dynamically private data from a user'"'"'s session with the web service and send the redacted user session to the support module for access by the support person, when the support person is authenticated with the linked user-support credentials. - View Dependent Claims (18, 19, 20, 21)
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Specification