COLLECTION AND DISTRIBUTION OF AFTER PURCHASE EXPERIENCE DATA

• US 20130173492A1
• Filed: 01/01/2012
• Published: 07/04/2013
• Est. Priority Date: 01/01/2012
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Grigg, David M., Leavenworth, Matthew R.
• Application Number:
  US13/342,075
• Publication Number:
  US 20130173492A1
• Time in Patent Office: Days
• US Class Current: 705/347
• CPC Class Codes: G06Q 30/01 Customer relationship services

Abstract

Embodiments of the invention are directed to a system, method, or computer program product for collecting and distributing after purchase experience data. Customers that have communicated with a merchant may provide more beneficial feedback to the merchants than other individuals. In this way, the system provides mechanisms for the customer to provide feedback if they have communicated with the merchant. Embodiments of the invention allow a customer to provide this feedback for a merchant, a product, or the total purchase experience of a customer. A system then compiles and sorts the data. In turn, a customer, a merchant, or other entities may be able to view the compiled after purchase experience data.

Claims

1. A method for providing after purchase experience information, the method comprising:

determining, via a computer device processor, that a customer communicated with a merchant, wherein the communication is an indication that the customer approached the merchant or approached a product of the merchant;

providing, based at least in part on the customer communication with the merchant, a mechanism that allows the customer to provide input data regarding the customer'"'"'s communication with the merchant;

receiving the mechanism comprising customer input at a storage device;

compiling customer input data retrieved from the mechanisms in one or more directories;

receiving a request from a requestor to access the customer input data in the one or more directories; and

providing customer input data from the one or more directories to the requestor based at least in part on the request for access the customer input data.

2. The method of claim 1 further comprising associating an anonymous identification with the customer providing the customer input data.

3. The method of claim 1 wherein compiling customer input data retrieved from the mechanism in one or more directories further comprises compiling the anonymous identification of the customer with the customer data retrieved from the mechanism in the one or more directories.

4. The method of claim 2 wherein providing customer data from the one or more directories to the requestor further comprises distributing customer data from one customer to the requestor, wherein the customer data comprises the anonymous identification of the customer.

5. The method of claim 1 wherein providing data from the one or more directories to the requestor further comprises distributing aggregated data, wherein the aggregated data comprises data from multiple mechanisms in aggregate.

6. The method of claim 1 wherein determining that the customer communicated with the merchant further comprises a customer transaction at the merchant, wherein the transaction is determined by an authentication of the transaction.

7. The method of claim 1 wherein determining that the customer communicated with the merchant further comprises the customer visiting the merchant place of business.

8. The method of claim 1 further comprising distributing customer input data from the one or more directories to a data share platform.

9. The method of claim 8 wherein the data share platform comprises the customer input data from the one or more directories and secondary data determined from the customer input data retrieved from the mechanism.

10. The method of claim 8 wherein the data share platform is accessible and searchable by a qualified entity.

11. A system for providing after purchase experience information, the system comprising:

a memory device;

a communication device; and

a processing device operatively coupled to the memory device and the communication device, wherein the processing device is configured to execute computer-readable program code to;

determine that a customer communicated with a merchant, wherein the communication is an indication that the customer approached the merchant or approached a product of the merchant;

provide, based at least in part on the customer communication with the merchant, a mechanism that allows the customer to provide input data regarding the customer'"'"'s communication with the merchant;

receive the mechanism comprising customer input at a storage device;

compile customer input data retrieved from the mechanisms in one or more directories;

receive a request from a requestor to access the customer input data in the one or more directories; and

provide customer input data from the one or more directories to the requestor based at least in part on the request for access the customer input data.

12. The system of claim 11 wherein the processing device is further configured to associate an anonymous identification with the customer providing the customer input data.

13. The system of claim 11 wherein the processing device is further configured to compile customer input data retrieved from the mechanism in one or more directories further comprises compiling the anonymous identification of the customer with the customer data retrieved from the mechanism in the one or more directories.

14. The system of claim 12 wherein the processing device is further configured to provide customer data from the one or more directories to the requestor further comprises distributing customer data from one customer to the requestor, wherein the customer data comprises the anonymous identification of the customer.

15. The system of claim 11 wherein providing data from the one or more directories to the requestor further comprises distributing aggregated data, wherein the aggregated data comprises data from multiple mechanisms in aggregate.

16. The system of claim 11 wherein determining that the customer communicated with the merchant further comprises a customer transaction at the merchant, wherein the transaction is determined by an authentication of the transaction.

17. The system of claim 11 wherein determining that the customer communicated with the merchant further comprises the customer visiting the merchant place of business.

18. The system of claim 11 wherein the processing device is further configured to distribute customer input data from the one or more directories to a data share platform.

19. The system of claim 18 wherein the data share platform comprises the customer input data from the one or more directories and secondary data determined from the customer input data retrieved from the mechanism.

20. The system of claim 18 wherein the data share platform is accessible and searchable by a qualified entity.

21. A computer program product, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion configured for determining that a customer communicated with a merchant, wherein the communication is an indication that the customer approached the merchant or approached a product of the merchant;

an executable portion configured for providing, based at least in part on the customer communication with the merchant, a mechanism that allows the customer to provide input data regarding the customer'"'"'s communication with the merchant;

an executable portion configured for receiving the mechanism comprising customer input at a storage device;

an executable portion configured for compiling customer input data retrieved from the mechanisms in one or more directories;

an executable portion configured for receiving a request from a requestor to access the customer input data in the one or more directories; and

an executable portion configured for providing customer input data from the one or more directories to the requestor based at least in part on the request for access the customer input data.

22. The computer program product of claim 21 further comprising associating an anonymous identification with the customer providing the customer input data.

23. The computer program product of claim 21 wherein compiling customer input data retrieved from the mechanism in one or more directories further comprises compiling the anonymous identification of the customer with the customer data retrieved from the mechanism in the one or more directories.

24. The computer program product of claim 22 wherein providing customer data from the one or more directories to the requestor further comprises distributing customer data from one customer to the requestor, wherein the customer data comprises the anonymous identification of the customer.

25. The computer program product of claim 21 wherein providing data from the one or more directories to the requestor further comprises distributing aggregated data, wherein the aggregated data comprises data from multiple mechanisms in aggregate.

26. The computer program product of claim 21 wherein determining that the customer communicated with the merchant further comprises a customer transaction at the merchant, wherein the transaction is determined by an authentication of the transaction.

27. The computer program product of claim 21 wherein determining that the customer communicated with the merchant further comprises the customer visiting the merchant place of business.

28. The computer program product of claim 21 further comprising distributing customer input data from the one or more directories to a data share platform.

29. The computer program product of claim 28 wherein the data share platform comprises the customer input data from the one or more directories and secondary data determined from the customer input data retrieved from the mechanism.

30. The computer program product of claim 28 wherein the data share platform is accessible and searchable by a qualified entity.