Personal Business Service System and Methlod

• US 20130179261A1
• Filed: 03/04/2013
• Published: 07/11/2013
• Est. Priority Date: 11/06/1998
• Status: Active Grant

• Current Assignee: III Holdings 1, LLC (Intellectual Ventures LLC)
• Original Assignee: III Holdings 1, LLC (Intellectual Ventures LLC)
• Inventors: Stevens, Dian
• Granted Patent: US 10,078,850 B2
• Time in Patent Office: Days
• US Class Current: 705/14.53
• CPC Class Codes: A61J 7/0481 working on a schedule basis
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: G16Z 99/00 Subject matter not provided for in other main groups of this subclass

Abstract

A system and method of computerizing companies with customized individual addressable electronic direct marketing, self-service automation, and customer care support. The system contains a private network connecting product companies, manufacturers, stores, educational institutions, travel companies, medical providers, financial institutions, and many others to a specified individual customer. The connection is made to a personal agent device carried or worn by a participating consumer that contains local processing means with an interactive display, security features, optional camera, and wireless communications with the private network. Communications microchips can be placed on products that communicate product information upon interrogation with the personal agent. The invention also includes business professional units in communication with the private network and in-store local wireless communication between personal agents and the business professional unit.

Claims

1. A system for personalized customer service comprising:

at least one control node receiving consumer business data from a plurality of participating business service providers;

said control node processing said consumer business data using buying trends and preferences of consumers to identify data relevant to a particular business consumer in a particular shopping environment;

said control node producing consumer messages for said particular business consumer identified as being at a particular business location;

at least one portable personal agent device carried by said particular business consumer, said personal agent device receiving and providing real-time display of said consumer messages and providing location and purchase information feedback concerning said particular business consumer back to said particular business location or said control node;

a communications system adapted to allow said control node to communicate bidirectionally with said particular business location, said control node transferring consumer business data to said particular business location, and said business location transferring location and purchase feedback data concerning said particular consumer to said control node; and

a tracking system for tracking location and purchase information concerning said particular business consumer while said consumer is in said particular business location.

2. The system for personalized customer service of claim 1 wherein said communications system comprises a plurality of in-store transmitter and receiver nodes located within said particular business location.

3. The system for personalized customer service of claim 1 said communications system is wireless.

4. The system for personalized customer service of claim 3 wherein said communications system includes WiFi.

5. The system for personalized customer service of claim 3 wherein said communications system includes cellular telephony.

6. The system for personalized customer service of claim 1 wherein said communications system is part of a local area network.

7. The system for personalized customer service of claim 1 wherein said personal agent comprises a cellular telephone.

8. The system for personalized customer service of claim 1 wherein said personal agent provides personal banking services by exchanging said particular consumer'"'"'s credit card information with said control node.

9. The system for personalized customer service of claim 1 wherein said personal agent device is adapted to identify a user of said personal agent device as an authorized user.

10. The system for personalized customer service of claim 1 wherein said control node causes said particular business consumer'"'"'s personal agent device to display specific product information when said particular business consumer is at a predetermined location within said particular business location.

11. A method of personalized customer service comprising;

gathering personal consumer buying information for a particular consumer into at least one central control node;

performing analysis on said particular consumer buying information to derive consumer product information for said particular consumer;

displaying and presenting said derived consumer product information to participating consumers via personal agent devices;

communicating via local area wireless networks between subscribing business entities and participating consumers when participating consumers are in subscribing business locations.

12. The method of claim 11 further comprising gathering product sales information into said central control node.

13. The method of claim 11 further comprising detecting when a particular consumer enters a particular subscribing business location.

14. The method of claim 11 further comprising tracking a particular consumer'"'"'s location in a subscribing business location.

15. The method of claim 14 further comprising sending particular product information to a particular consumer'"'"'s personal agent device when said particular consumer is located at a particular position in said subscribing business location.

16. The method of claim 15 wherein said particular position is within proximity of a particular product in said subscribing business location.

17. A system for personalized customer service comprising:

at least one control node receiving consumer business data from a plurality of participating business service providers;

said control node processing said consumer business data using buying trends and preferences of consumers to identify data relevant to a particular business consumer in a particular shopping environment;

said control node producing consumer messages for said particular business consumer identified as being at a particular business location;

at least one portable personal agent device carried by said particular business consumer, said personal agent device receiving and providing real-time display of said consumer messages and providing location and purchase information feedback concerning said particular business consumer back to said particular business location;

a communications system adapted to allow said control node to communicate bidirectionally with said particular business location, said control node transferring consumer business data to said particular business location, and said business location transferring location and purchase feedback data concerning said particular consumer to said control node; and

a tracking system at said control node for tracking location and purchase information concerning said particular business consumer while said consumer is in said particular business location;

said control node adapted to cause said particular business consumer'"'"'s personal agent device to display specific product information when said particular business consumer is at a predetermined location within said particular business location.

18. The system for personalized customer service of claim 17 wherein said personal agent provides personal banking services by exchanging said particular consumer'"'"'s credit card information with said control node.

19. The system for personalized customer service of claim 17 said communications system is wireless.