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Method and System to Connect Consumers to Information

  • US 20130182834A1
  • Filed: 03/05/2013
  • Published: 07/18/2013
  • Est. Priority Date: 03/22/1999
  • Status: Active Grant
First Claim
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1. A non-transitory machine-readable medium having stored thereon a set of instructions, which when executed on a computing device causes the device to perform a method, the method comprising:

  • providing to a user a visual display advertisement for an advisor, wherein the visual display advertisement includes at least a user selectable reference to establish a real-time communication connection with the advisor, and an indication of whether the advisor is currently available to communicate via real time communication, wherein the visual display advertisement advertises the advisor to the user at least partially based on an order relative to other advisors, the order at least partially based on one or both of a compensation rate and a quality score; and

    while the advisor is currently available, receiving a user selection of the user selectable reference corresponding to the advisor, and a central controller using the user selection of the user selectable reference to establish a real-time communication connection between the advisor and the user prior to the user submitting a question for the advisor, the central controller establishing a real-time communication connection with the advisor and with the user by originating a first communication connection to the advisor and a second communication connection to the user.

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