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CROSS CHANNEL REAL TIME AWARENESS FRAMEWORK

  • US 20130185176A1
  • Filed: 01/18/2012
  • Published: 07/18/2013
  • Est. Priority Date: 01/18/2012
  • Status: Active Grant
First Claim
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1. A computer-implemented method, comprising:

  • providing an automated service interface at a device of a user through a first channel of an enterprise having a plurality of channels, the automated service interface including a plurality of user interface elements enabling the user to initiate at least one transaction related to a product or service offered to the user by the enterprise;

    detecting user interaction with at least one user interface element from the plurality of user interface elements of the automated service interface;

    capturing transaction data in real time for the user based on the detected user interaction with the automated service interface of the first channel; and

    sharing in real time the transaction data captured for the user in the first channel with at least one second channel of the enterprise, the captured transaction data being shared in association with a unique global identifier identifying the user across the plurality of channels of the enterprise, wherein the shared transaction data is used by the second channel for processing a transaction request from the user in the second channel.

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