DEVICE MANAGEMENT APPARATUS, DEVICE MANAGEMENT SYSTEM, AND COMPUTER PROGRAM PRODUCT

• US 20130185461A1
• Filed: 01/16/2013
• Published: 07/18/2013
• Est. Priority Date: 01/18/2012
• Status: Abandoned Application

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Ishigaki, Atsushi, Narita, Yoshihiro
• Application Number:
  US13/742,724
• Publication Number:
  US 20130185461A1
• Time in Patent Office: Days
• US Class Current: 710/15
• CPC Class Codes: G06F 11/3013 where the computing system is an embedded system, i.e. a combination of hardware and software dedicated to perform a certain function in mobile devices, printers, automotive or aircraft systems testing or monitoring of control systems or parts thereof G05B23/02
• CPC Class Codes: G06F 11/3051 Monitoring arrangements for monitoring the configuration of the computing system or of the computing system component, e.g. monitoring the presence of processing resources, peripherals, I/O links, software programs verification or detection of system hardware configuration G06F11/2247
• CPC Class Codes: G06F 11/3055 Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available error or fault processing without redundancy G06F11/0703; error detection or correction by redundancy in data representation G06F11/08; error detection or correction by redundancy in operation G06F11/14; error detection or correction by redundancy in hardware G06F11/16
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance

Abstract

A device management apparatus manages a device. The device management apparatus includes a contract information acquiring unit that acquires contract information on quality assurance of the device; a state information acquiring unit that acquires state information indicating a state of the device; a determining unit that determines whether the state of the device satisfies a content of a contract based on the contract information and the state information; and a notifying unit that notifies a determination result.

Claims

1. A device management apparatus that manages a device, the device management apparatus comprising:

a contract information acquiring unit that acquires contract information on quality assurance of the device;

a state information acquiring unit that acquires state information indicating a state of the device;

a determining unit that determines whether the state of the device satisfies a content of a contract based on the contract information and the state information; and

a notifying unit that notifies a determination result.

2. The device management apparatus according to claim 1, wherein

the state information indicates a peripheral device connected to the device,

the contract information indicates a necessary peripheral device that needs to be connected to the device, and

the determining unit determines whether the necessary peripheral device is connected to the device.

3. The device management apparatus according to claim 1, wherein

the state information indicates whether the device is in a specific state,

the contract information indicates a predetermined period permitted to resolve the specific state, the state information acquiring unit periodically acquires the state information, and

the determining unit determines whether the specific state has continued for the predetermined period.

4. The device management apparatus according to claim 1, wherein

the state information indicates a setting of the device,

the contract information indicates a necessary setting that needs to be set, and

the determining unit determines whether the setting is the necessary setting.

5. The device management apparatus according to claim 1, wherein the notifying unit notifies the determination result when the determination result indicates a violation of the contract.

6. The device management apparatus according to claim 1, further comprising:

a generating unit that generates improvement information for preventing a violation of the contract from getting worse when the determination result indicates the violation of the contract, wherein

the notifying unit notifies the determination result and the improvement information when the determination result indicates the violation of the contract.

7. The device management apparatus according to claim 6, wherein

the state information indicates an amount of consumption of a predetermined object of the device in a first period,

the contract information indicates an upper limit value of the amount of consumption of the predetermined object in a second period that is longer than the first period,

the state information acquiring unit periodically acquires the state information,

the determining unit determines whether a total amount of consumption of the predetermined object of the device in the second period has exceeded the upper limit value, and

the generating unit generates, as the improvement information, information to urge a change to a setting so as to reduce the amount of consumption of the predetermined object.

8. The device management apparatus according to claim 6, wherein

a plurality of the devices are provided,

the contract information acquiring unit acquires the contract information from each of the devices,

the state information acquiring unit periodically acquires the state information from each of the devices,

the determining unit determines, for each of the devices, whether a total amount of consumption of the predetermined object of the device in the second period has exceeded the upper limit value, and

the generating unit generates, as the improvement information, information to urge use of a device whose total amount of consumption has not exceeded the upper limit value from among the devices.

9. The device management apparatus according to claim 1, further comprising:

a contract information storage unit that stores therein the contract information, wherein

the contract information acquiring unit acquires the contract information from the contract information storage unit.

10. The device management apparatus according to claim 1, further comprising a registering unit that registers the contract information in the contract information storage unit.

11. The device management apparatus according to claim 10, wherein the registering unit acquires the contract information from a contract information storage device that stores therein the contract information, and registers the contract information in the contract information storage unit.

12. A device management system that manages a device, the device management system comprising:

a contract information storage unit that stores therein contract information on quality assurance of the device;

a contract information acquiring unit that acquires the contract information from the contract information storage unit;

a state information acquiring unit that acquires state information indicating a state of the device;

a determining unit that determines whether the state of the device satisfies a content of a contract based on the contract information and the state information; and

a notifying unit that notifies a determination result.

13. A device management system that manages a device, the device management system comprising:

a device management apparatus that manages the device;

a contract information storage device that stores therein contract information on quality assurance of the device;

a contract information acquiring unit that acquires the contract information from the contract information storage device;

a state information acquiring unit that acquires state information indicating a state of the device;

a determining unit that determines whether the state of the device satisfies a content of a contract based on the contract information and the state information; and

a notifying unit that notifies a determination result.