Method and System for Integrated Assistance Service

• US 20130189983A1
• Filed: 03/11/2013
• Published: 07/25/2013
• Est. Priority Date: 03/04/2008
• Status: Active Grant

• Current Assignee: DBSD Corporation (Echostar Corporation)
• Original Assignee: DBSD Satellite Services GP (Echostar Corporation)
• Inventors: Raab, Stefan Bernard
• Granted Patent: US 8,805,435 B2
• Time in Patent Office: Days
• US Class Current: 455/435.3
• CPC Class Codes: G01C 21/3682 output of POI information on a road map G01C21/3614, G01C21/3685 take precedence
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/72418 for supporting emergency services
• CPC Class Codes: H04M 2250/22 including a touch pad, a touch sensor or a touch detector
• CPC Class Codes: H04W 48/18 Selecting a network or a communication service

Abstract

A method and an apparatus according to an embodiment of the invention includes a controller to process a travel assistance request for communication through a satellite and terrestrial mobile communication network. Data related to multiple assistance providers can be received in response to the request. At least one criterion can be processed for the assistance providers based on, for example, historical trip data. The assistance providers can be graphically represented for user selection based on the criterion. Data related to a selected assistance provider can be displayed, including navigation data to and/or from the assistance provider. In another embodiment, the travel assistance request can be communicated to a service center through the network. The service center can communicate data related to an assistance provider, including navigation data to and/or from the assistance provider. A rating of the assistance provider can be communicated to a specified community-of-interest through the network.

Claims

1-20. -20. (canceled)

21. A method for integrated assistance services, comprising:

sending a first signal associated with an assistance request utilizing at least one processing unit to a service center via a terrestrial mobile communications network;

receiving data associated with a plurality of assistance providers utilizing the at least one processing unit in response to the assistance request;

selecting, at a first time, a first preferred assistance provider from the plurality of assistance providers utilizing the at least one processing unit based at least in part on a route between a current location and the first preferred assistance provider including a routine route segment at the first time; and

selecting, at a second time, a second preferred assistance provider from the plurality of assistance providers utilizing the at least one processing unit based at least in part on an absence of the routine route segment from the route at the second time.

22. The method of claim 21, wherein the first preferred assistance provider is within a destination area, the destination area being a routine destination area during the first time, the destination area being a non-routine destination area during the second time.

23. The method of claim 21, wherein the first preferred assistance provider is within a first destination area during the first time, the first destination area being a routine destination area, the first preferred assistance provider being within a second destination area during the second time, the second destination area being a non-routine destination area.

24. The method of claim 21, wherein said operation of selecting, at a first time, a first preferred assistance provider from the plurality of assistance providers further comprises selecting, at the first time, the first preferred assistance provider from the plurality of assistance providers based at least in part on a distance from a location of the first preferred assistance provider to a location from which the first signal was sent.

25. The method of claim 21, wherein the route includes a greater number of routine route segments at the first time than at the second time.

26. A system for using routine driving information in mobile interactive services, comprising:

at least one processor; and

at least one processor-readable medium, coupled to the at least one processor, that stores instructions;

wherein the at least one processor executes the instructions stored in the at least one processor-readable medium to;

send a first signal associated with an assistance request to a service center via a terrestrial mobile communications network;

receive data associated with a plurality of assistance providers in response to the assistance request;

select, at a first time, a first preferred assistance provider from the plurality of assistance providers based at least in part on the first preferred assistance provider being located within a first destination area, the first destination area being a routine destination area at a first time, the first destination area being a non-routine destination area during a second time; and

select, at the second time, a second preferred assistance provider from the plurality of assistance providers based at least in part on the second preferred assistance provider being located within a second destination area, the second destination area being a routine destination area at the second time.

27. The system of claim 26, wherein the first preferred assistance provider is located within the first destination area at the first time and the second time, the first preferred assistance provider being located without the first destination area at a third time.

28. The system of claim 26, wherein the at least one processing unit selects the first preferred assistance provider based at least in part on a number of routine route segments associated with a route between a current location and a location of the first preferred assistance provider.

29. The system of claim 28, wherein the route includes a greater number of routine route segments at the first time than at the second time.

30. The system of claim 26, wherein the at least one processor furthers selects, at the first time, the first preferred assistance provider from the plurality of assistance providers based at least in part on a distance from a location of the first preferred assistance provider to a location from which the first signal was sent.

31. A system for using routine driving information in mobile interactive services, comprising:

at least one processor; and

at least one processor-readable medium, coupled to the at least one processor, that stores instructions;

wherein the at least one processor executes the instructions stored in the at least one processor-readable medium to;

send a first signal associated with an assistance request to a service center via a terrestrial mobile communications network;

receive data associated with a plurality of assistance providers in response to the assistance request;

select, at a first time, a first preferred assistance provider from the plurality of assistance providers based at least in part on a route between a current location and the first preferred assistance provider including a routine route segment at the first time; and

select, at a second time, a second preferred assistance provider from the plurality of assistance providers based at least in part on an absence of the routine route segment from the route at the second time.

32. The system of claim 31, wherein the first preferred assistance provider is within a destination area, the destination area being a routine destination area during the first time, the destination area being a non-routine destination area during the second time.

33. The system of claim 31, wherein the first preferred assistance provider is within a first destination area during the first time, the first destination area being a routine destination area, the first preferred assistance provider being within a second destination area during the second time, the second destination area being a non-routine destination area.

34. The system of claim 31, wherein the at least one processor furthers selects, at the first time, the first preferred assistance provider from the plurality of assistance providers based at least in part on a distance from a location of the first preferred assistance provider to a location from which the first signal was sent.

35. The method of claim 31, wherein the route includes a greater number of routine route segments at the first time than at the second time.

36. A method for integrated assistance services, comprising:

sending a first signal associated with an assistance request utilizing at least one processing unit to a service center via a terrestrial mobile communications network;

receive data associated with a plurality of assistance providers in response to the assistance request utilizing the at least one processing unit;

select, at a first time, a first preferred assistance provider from the plurality of assistance providers utilizing the at least one processing unit based at least in part on the first preferred assistance provider being located within a first destination area, the first destination area being a routine destination area at a first time, the first destination area being a non-routine destination area during a second time; and

select, at the second time, a second preferred assistance provider from the plurality of assistance providers utilizing the at least one processing unit based at least in part on the second preferred assistance provider being located within a second destination area, the second destination area being a routine destination area at the second time.

37. The method of claim 36, wherein the first preferred assistance provider is located within the first destination area at the first time and the second time, the first preferred assistance provider being located without the first destination area at a third time.

38. The method of claim 36, wherein said operation of select, at a first time, a first preferred assistance provider is based at least in part on a number of routine route segments associated with a route between a current location and a location of the first preferred assistance provider.

39. The method of claim 38, wherein the route includes a greater number of routine route segments at the first time than at the second time.

40. The method of claim 36, wherein said operation of selecting, at a first time, a first preferred assistance provider from the plurality of assistance providers further comprises selecting, at the first time, the first preferred assistance provider from the plurality of assistance providers based at least in part a distance from a location of the first preferred assistance provider to a location from which the first signal was sent.