LOCATION-BASED CALL CENTER FILTERING
First Claim
Patent Images
1. A method, comprising:
- receiving, by a device, a request for a service call and location information associated with a user device;
determining, by the device, an address of a customer, associated with the user device, based on the location information;
determining, by the device, customer information based on the address;
filtering, by the device, a list of call centers, for the service call, based on the customer information and the address;
generating, by the device, trouble ticket information for the service call; and
providing, by the device, the customer information and the trouble ticket information to call centers provided in the filtered list of call centers.
1 Assignment
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Accused Products
Abstract
A device may receive a request for a service call and location information associated with a user device, and may determine an address of a customer, associated with the user device, based on the location information. The device may determine customer information based on the address, and may filter a list of call centers, for the service call, based on the customer information and the address. The device may generate trouble ticket information for the service call, and may provide the customer information and the trouble ticket information to call centers provided in the filtered list of call centers.
18 Citations
21 Claims
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1. A method, comprising:
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receiving, by a device, a request for a service call and location information associated with a user device; determining, by the device, an address of a customer, associated with the user device, based on the location information; determining, by the device, customer information based on the address; filtering, by the device, a list of call centers, for the service call, based on the customer information and the address; generating, by the device, trouble ticket information for the service call; and providing, by the device, the customer information and the trouble ticket information to call centers provided in the filtered list of call centers. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A device, comprising:
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a memory; and a processor to; receive a request for a service call and location information associated with a user device, determine an address of a customer, associated with the user device, based on the location information, determine customer information based on the address, filter a list of call centers, for the service call, based on the customer information and the address, generate trouble ticket information for the service call, provide the customer information and the trouble ticket information to call centers provided in the filtered list of call centers, provide the filtered list of call centers to the user device, and provide, to the user device, online service information and advertisements based on the customer information. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A computer-readable medium, comprising:
one or more instructions that, when executed by a processor of a device, cause the processor to; receive a request for a service call and location information associated with a user device, determine customer information of a customer, associated with the user device, based on the location information, filter a list of call centers, for the service call, based on the customer information, generate trouble ticket information for the service call, provide the customer information and the trouble ticket information to call centers provided in the filtered list of call centers, provide the filtered list of call centers to the user device, and provide, to the user device, online service information and advertisements based on the customer information. - View Dependent Claims (16, 17, 18, 19, 20, 21)
Specification