SYSTEMS AND METHODS FOR IMPLEMENTING RECENT EXPERIENCE COMMENT AND RECENT ACTIVITY LOG FEEDBACK IN IMAGE FORMING AND MEDIA HANDLING DEVICES
First Claim
1. A method for providing feedback regarding an image forming device, comprising:
- receiving, by a processor, an electronic request from a particular user to provide feedback regarding interaction between the particular user and an image forming device;
receiving feedback information provided by the particular user;
producing a combined feedback package by combining the feedback information provided by the particular user with product-generated operating parameter data relevant to a timeframe in which the particular user interacted with the image forming device prior to generating the electronic request to provide feedback; and
outputting the combined data feedback package to a reviewing entity for action.
1 Assignment
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Accused Products
Abstract
A feedback scheme is provided in which a combination of function specific firmware and hardware are used to capture a greater representation of issues experienced by a group of end-users specific to particular product with which the combination of function specific firmware and hardware is associated. Product-resident hardware stores record of product usage, faults, interventions and maintenance associated with a particular time window so that product-generated data can be coupled with user-generated experience feedback. A digitally-recorded description of the issue with which the user was confronted that prompted the feedback, and pertinent time frame product operating data is combined and transmitted to a product monitoring center for compilation, analysis and review.
9 Citations
20 Claims
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1. A method for providing feedback regarding an image forming device, comprising:
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receiving, by a processor, an electronic request from a particular user to provide feedback regarding interaction between the particular user and an image forming device; receiving feedback information provided by the particular user; producing a combined feedback package by combining the feedback information provided by the particular user with product-generated operating parameter data relevant to a timeframe in which the particular user interacted with the image forming device prior to generating the electronic request to provide feedback; and outputting the combined data feedback package to a reviewing entity for action. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for providing feedback regarding an image forming device, comprising:
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a display device that displays an actionable selection for users to submit feedback on a top level print driver page associated with an image forming device; and a feedback processor that is programmed to receive feedback information provided by a particular user and to produce a combined feedback package by combining the feedback information provided by the particular user with product-generated operating parameter data relevant to a timeframe in which the particular user interacted with the image forming device prior to providing the feedback, as enabled; and an external communication interface that outputs the combined data feedback package to a reviewing entity for action. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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20. A non-transitory computer-readable medium storing instructions which, when executed by a processor, cause the processor to execute the steps of a method comprising:
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receiving an electronic request from a particular user to provide feedback regarding interaction between the particular user and an image forming device; receiving feedback information provided by the particular user; producing a combined feedback package by combining the feedback information provided by the particular user with product-generated operating parameter data relevant to a timeframe in which the particular user interacted with the image forming device prior to generating the electronic request to provide feedback, as enabled; and outputting the combined data feedback package to a reviewing entity for action.
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Specification