METHOD AND SYSTEM FOR DYNAMICALLY CATEGORIZING SERVICE PROVIDERS

• US 20130204676A1
• Filed: 01/25/2013
• Published: 08/08/2013
• Est. Priority Date: 01/26/2012
• Status: Abandoned Application

• Current Assignee: Canon Kabushiki Kaisha (Canon Inc.), Flywheel App (Abc), LLC
• Original Assignee: Flywheel Software Incorporated (Cabconnect, Inc.)
• Inventors: HINDI, Daniel, WOLPERT, John, HUFFMAN, Ryan, WINDSOR, Elijah
• Application Number:
  US13/750,871
• Publication Number:
  US 20130204676A1
• Time in Patent Office: Days
• US Class Current: 705/13
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 50/40 Business processes related to the transportation industry shipping G06Q10/083

Abstract

A method and system for selectively allowing service providers (e.g., taxi drivers) to engage in premium arrangements with customers is presented. The method entails assigning an initial number of points to each of the service providers; adjusting, by using a computing device, the number of points assigned to the providers based on provider behavior, wherein the provider behavior take into account frequency of acceptance of customer requests for service, types of services accepted, and accurate execution of requested service; categorizing providers with points above a predefined threshold as premium providers who are allowed to engage in premium arrangements with customers; and transmitting the premium status of premium providers to the customers. With the method and system, only providers that demonstrated good behavior that is consistent with fair and efficient access to the services is allowed to engage in premium arrangements.

Claims

1. A computer-implemented method of selectively allowing service providers to engage in premium arrangements with customers, the method comprising:

assigning an initial number of points to each of the service providers;

adjusting, by using a computing device, the number of points assigned to the providers based on provider behavior, wherein the provider behavior take into account frequency of acceptance of customer requests for service, types of services accepted, and accurate execution of requested service;

categorizing providers with points above a predefined threshold as premium providers who are allowed to engage in premium arrangements with customers; and

transmitting the premium status of premium providers to the customers.

2. The computer-implemented method of claim 1 further comprising adjusting a premium fare limit for a provider according to the number of points.

3. The computer-implemented method of claim 1, wherein the adjusting of the number of points comprises increasing the number of points upon detecting an acceptance of remote-location pickup arrangement.

4. The computer-implemented method of claim 1, wherein the adjusting of the number of points comprises increasing the number of points upon detecting an acceptance of short distance service.

5. The computer-implemented method of claim 1, wherein the adjusting of the number of points comprises increasing the number of points upon detecting a timely arrival at a pickup location.

6. The computer-implemented method of claim 1, wherein the adjusting of the number of points comprises increasing the number of points upon detecting a favorable rating from a customer.

7. The computer-implemented method of claim 1, wherein the adjusting of the number of points comprises decreasing the number of points upon detecting a rejection of a customer request for service.

8. The computer-implemented method of claim 1, wherein the adjusting of the number of points comprises decreasing the number of points upon detecting a negative rating from a customer.

9. The computer-implemented method of claim 1, wherein the adjusting of the number of points comprises decreasing the number of points of a premium provider upon detecting a rejection of a non-premium request for service.

10. A computer-implemented method of matching up service providers with customers, the method comprising:

receiving an indication that a service provider is being sought, along with a customer location;

identifying a subset of the providers that are within a predefined distance from the customer location;

determining whether each of the providers in the subset is a premium provider or a standard provider, wherein a premium provider is allowed to engage in a premium arrangement; and

transmitting identifiers of the subset of providers with indicators of whether each of the providers in the subset is a premium provider or a standard provider.

11. The computer-implemented method of claim 10, wherein determining whether each of the providers is a premium provider or a standard provider comprises looking up the number of points recorded for each of the providers.

12. The computer-implemented method of claim 11, further comprising adjusting the number of points for each of the providers based on provider behavior that includes frequency of acceptance of customer requests for service, types of services accepted, and execution of requested service.

13. A computer-readable storage medium storing instructions for selectively allowing service providers to engage in premium arrangements with customers, comprising:

computer-readable instructions to assign an initial number of points to each of the service providers;

computer-readable instructions to adjust, by using a computing device, the number of points assigned to the providers based on provider behavior, wherein the provider behavior take into account frequency of acceptance of customer requests for service, types of services accepted, and accurate execution of requested service;

computer-readable instructions to categorize providers with points above a predefined threshold as premium providers who are allowed to engage in premium arrangements with customers; and

computer-readable instructions to transmit the premium status of premium providers to the customers.

14. The computer-readable storage medium of claim 13 further comprising computer-readable instructions to adjust a premium fare limit for a provider according to the number of points.

15. The computer-readable storage medium of claim 13, wherein the instructions to adjust the number of points includes instructions to increase the number of points upon detecting an acceptance of remote-location pickup arrangement.

16. The computer-readable storage medium of claim 13, wherein the instructions to adjust the number of points includes instructions to increase the number of points upon detecting an acceptance of short distance service.

17. The computer-readable storage medium of claim 13, wherein the instructions to adjust the number of points includes instructions to increase the number of points upon detecting a timely arrival at a pickup location.

18. The computer-readable storage medium of claim 13, wherein the instructions to adjust the number of points includes instructions to increase the number of points upon detecting a favorable rating from a customer.

19. The computer-readable storage medium of claim 13, wherein the instructions to adjust the number of points includes instructions to decrease the number of points upon detecting a rejection of a customer request for service.

20. The computer-readable storage medium of claim 13, wherein the instructions to adjust the number of points includes instructions to decrease the number of points upon detecting a negative rating from a customer.

21. The computer-readable storage medium of claim 13, wherein the instructions to adjust the number of points includes instructions to decrease the number of points of a premium provider upon detecting a rejection of a non-premium request for service.