System and Method of Controlling Interactive Communication Services by Responding to User Query with Relevant Information from Content Specific Database

• US 20130212091A1
• Filed: 03/18/2013
• Published: 08/15/2013
• Est. Priority Date: 04/23/2010
• Status: Active Grant

• Current Assignee: Eye Level Holdings, LLC
• Original Assignee: Eye Level Holdings, LLC
• Inventors: Hoffman, Geoffrey D., Owen, Bradley R., Hope, Jason R.
• Granted Patent: US 9,058,408 B2
• Time in Patent Office: Days
• US Class Current: 707/728
• CPC Class Codes: G06F 16/9038 Presentation of query results
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9538 Presentation of query results
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

An electronic communication system is controlled by a content service provider to return relevant information from a content specific database in response to a user query. The content service provider compiles a plurality of content specific databases, each dedicated to a category of information of interest to the user. The user registers a user profile with the content service provider. A query, including the selected content specific database, is transmitted from the user to the content service provider. The selected content specific database is searched for the first level query within context of the user profile. A menu of matches is generated from the content specific database for the first level query. The menu is organized by relevance scores assigned to the matches based on correspondence to the first level query. The menu is transmitted from the content service provider through the electronic communication network to the user.

Claims

1. A method of controlling access to a plurality of content specific databases through an electronic communication network, comprising:

compiling a plurality of content specific databases by a content service provider, each content specific database dedicated to a category of information of interest to a user;

transmitting a first level query from the user through the electronic communication network to the content service provider;

searching one or more of the content specific databases for the first level query;

generating a first menu of matches from the content specific database for the first level query; and

transmitting the first menu from the content service provider through the electronic communication network to the user.

2. The method of claim 1, further including:

transmitting the first level query from a cellular telephone or computer operated by the user; and

transmitting the first menu to the cellular telephone or computer.

3. The method of claim 1, further including transmitting the first level query as short message service (SMS) text.

4. The method of claim 1, further including texting the first level query to a unique short code.

5. The method of claim 1, further including organizing the first menu by relevance scores assigned to the matches based on correspondence to the first level query.

6. The method of claim 1, further including:

transmitting a second level query from the user to the content service provider;

searching one or more of the content specific database for the second query;

generating a second menu of matches from the content specific database for the second level query; and

transmitting the second menu from the content service provider through the electronic communication network to the user.

7. A method of controlling access to a plurality of content specific databases through an electronic communication network, comprising:

compiling a plurality of content specific databases by a content service provider;

transmitting a first level query from a user through the electronic communication network to the content service provider;

searching one or more the content specific databases for the first level query;

generating a first menu of matches from the content specific database for the first level query; and

transmitting the first menu from the content service provider through the electronic communication network to the user.

8. The method of claim 7, further including organizing the first menu by relevance scores assigned to the matches based on correspondence to the first level query.

9. The method of claim 7, further including:

transmitting the first level query from a cellular telephone or computer operated by the user; and

transmitting the first menu to the cellular telephone or computer.

10. The method of claim 7, further including transmitting the first level query as short message service (SMS) text.

11. The method of claim 7, further including texting the first level query to a unique short code.

12. The method of claim 7, wherein the first menu includes graphic images.

13. The method of claim 7, further including:

transmitting a second level query from the user to the content service provider, the second level query being an entry from the first menu as selected by the user;

searching one or more of the content specific databases for the second query;

generating a second menu of matches from the content specific database for the second level query; and

transmitting the second menu from the content service provider through the electronic communication network to the user.

14. A method of controlling access to a content specific database through an electronic communication network, comprising:

transmitting a first level query from a user through the electronic communication network to a content service provider;

selecting a content specific database;

searching the selected content specific database for the first level query;

generating a first menu of matches from the content specific database for the first level query; and

transmitting the first menu from the content service provider through the electronic communication network to the user.

15. The method of claim 14, further including compiling a plurality of content specific databases by the content service provider.

16. The method of claim 14, further including registering a user profile with the content service provider.

17. The method of claim 14, further including organizing the first menu by relevance scores assigned to the matches.

18. The method of claim 14, further including:

transmitting the first level query from a cellular telephone or computer operated by the user; and

transmitting the first menu to the cellular telephone or computer.

19. The method of claim 14, further including transmitting the first level query as short message service (SMS) text.

20. The method of claim 14, further including:

transmitting a second level query from the user to the content service provider, the second level query being an entry from the first menu as selected by the user;

searching one or more of the content specific databases for the second query;

generating a second menu of matches from the content specific database for the second level query; and

transmitting the second menu from the content service provider through the electronic communication network to the user.

21. A computer program product, comprising computer readable program code embodied in a computer usable medium to implement a method for controlling access to a plurality of content specific databases through an electronic communication network, comprising:

transmitting a first level query from a user through the electronic communication network to a content service provider;

selecting a content specific database;

searching the selected content specific database for the first level query;

generating a first menu of matches from the content specific database for the first level query; and

transmitting the first menu from the content service provider through the electronic communication network to the user.

22. The computer program product of claim 21, further including

transmitting the first level query from a cellular telephone or computer operated by the user;

and

transmitting the first menu to the cellular telephone or computer.

23. The computer program product of claim 21, further including transmitting the first level query as short message service (SMS) text.

24. The computer program product of claim 21, further including organizing the first menu by relevance scores assigned to the matches.

25. The computer program product of claim 21, further including:

transmitting a second level query from the user to the content service provider, the second level query being an entry from the first menu as selected by the user;

searching one or more the content specific databases for the second query;

generating a second menu of matches from the content specific database for the second level query; and

transmitting the second menu from the content service provider through the electronic communication network to the user.