INTELLIGENT AUTOMATED MESSAGING FOR COMPUTER-IMPLEMENTED DEVICES

• US 20130212190A1
• Filed: 02/14/2012
• Published: 08/15/2013
• Est. Priority Date: 02/14/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Patil, Dipak
• Granted Patent: US 9,306,878 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06F 40/274 Converting codes to words; Guess-ahead of partial word inputs
• CPC Class Codes: G06N 20/00 Machine learning
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages

Abstract

Various computer-implemented systems and methods are provided here for purposes of intelligent predictive messaging. An exemplary system can be operated to obtain message context data associated with a messaging session, process the message context data to obtain suggested message content for the messaging session, and automatically populate a message field of a user device with at least some of the suggested message content. The system may proceed by sending a message from the user device, where the message includes content of the message field.

Claims

1. A computer-implemented method of intelligent predictive messaging, the method comprising:

obtaining message context data associated with a messaging session;

processing the message context data to obtain suggested message content for the messaging session;

automatically populating a message field of a user device with at least some of the suggested message content; and

thereafter, sending a message from the user device, the message including content of the message field.

2. The method of claim 1, wherein:

the suggested message content comprises a plurality of suggested entries for the messaging session;

the method further comprises providing the plurality of suggested entries for presentation at the user device;

the method further comprises selecting one of the plurality of suggested entries, resulting in a selected entry; and

automatically populating the message field comprises automatically populating the message field with the selected entry.

3. The method of claim 2, wherein:

the plurality of suggested entries is provided at the user device in a user-selectable format; and

the selecting is performed in response to user selection of one of the plurality of suggested entries.

4. The method of claim 3, wherein the plurality of suggested entries is provided by an intelligent auto-fill technique.

5. The method of claim 1, wherein the message context data comprises an identification of at least one participant of the messaging session.

6. The method of claim 1, wherein the message context data comprises a time associated with the messaging session.

7. The method of claim 1, wherein the message context data comprises location information that indicates a location of the user device.

8. The method of claim 1, wherein the message context data comprises historical message content associated with the messaging session.

9. The method of claim 1, wherein the message context data comprises calendar information associated with at least one participant of the messaging session.

10. The method of claim 1, wherein:

processing the message context data is performed by a message prediction engine of the user device; and

the method further comprises updating the message prediction engine in response to sending the message.

11. A computer-implemented method of intelligent predictive messaging, the method comprising:

initiating, with a messaging server system, a messaging session between a first user of a first user device and a second user of a second user device;

determining, at the messaging server system, a predicted messaging scenario corresponding to the messaging session; and

providing suggested message content to the first user device and/or to the second user device, the suggested message content being influenced by the predicted messaging scenario.

12. The method of claim 11, wherein the providing comprises automatically populating a message field of the first user device and/or the second user device with the suggested message content.

13. The method of claim 11, wherein:

determining the predicted messaging scenario is performed by a message prediction engine of the messaging server system; and

the method further comprises updating the message prediction engine in response to actual message content associated with the messaging session.

14. The method of claim 11, further comprising receiving, at the messaging server system, message context data associated with the messaging session, wherein the messaging server system determines the predicted messaging scenario based on the message context data.

15. The method of claim 14, wherein the messaging server system receives the message context data from the first user device and/or the second user device.

16. A computer-implemented system comprising a processor and a memory, wherein the memory comprises computer-executable instructions that, when executed by the processor, cause the computer-implemented system to:

initiate a messaging session;

obtain message context data associated with the messaging session;

analyze the message context data to determine a predicted messaging scenario corresponding to the messaging session;

generate suggested message content for the predicted messaging scenario; and

present the suggested message content to a participant of the messaging session.

17. The system of claim 16, wherein:

the computer-implemented system comprises a messaging server system; and

the messaging server system obtains the message context data from a user device participating in the messaging session.

18. The system of claim 16, wherein the suggested message content is presented to the participant of the messaging session by populating a message field of a user device with the suggested message content.

19. The system of claim 16, wherein the message context data comprises identification of at least one participant of the messaging session.

20. The system of claim 16, wherein the message context data comprises time, date, and/or calendar information.