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APPARATUS AND METHOD FOR REAL-TIME DATA CAPTURE AND USAGE FOR FAULT REPAIR

  • US 20130218783A1
  • Filed: 02/21/2013
  • Published: 08/22/2013
  • Est. Priority Date: 02/21/2012
  • Status: Abandoned Application
First Claim
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1. A method for troubleshooting comprising:

  • (a) uploading a plurality of videos of troubleshooting collaborations between at least one service representative and at least one local site having equipment to be repaired, wherein the videos are taken at the at least one local site;

    (b) developing a searchable database of the videos of troubleshooting collaborations, wherein developing the searchable database includes tagging the videos for data analytics; and

    (c) responding to a search request for troubleshooting an operation of a particular piece of equipment, wherein the response includes video data from the searchable database.

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