APPARATUS AND METHOD FOR REAL-TIME DATA CAPTURE AND USAGE FOR FAULT REPAIR
First Claim
1. A method for troubleshooting comprising:
- (a) uploading a plurality of videos of troubleshooting collaborations between at least one service representative and at least one local site having equipment to be repaired, wherein the videos are taken at the at least one local site;
(b) developing a searchable database of the videos of troubleshooting collaborations, wherein developing the searchable database includes tagging the videos for data analytics; and
(c) responding to a search request for troubleshooting an operation of a particular piece of equipment, wherein the response includes video data from the searchable database.
1 Assignment
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Accused Products
Abstract
A method for troubleshooting and providing technical support using a real-time transmission of audio data and video data. The method can include receiving a signal associated with a problem of a piece of equipment, instrument or machinery; in response to receiving the signal, initiating a communication channel capable of transmitting troubleshooting information between a user at a local site of the piece of equipment, instrument, or machinery, and at least one service representative at a remote site; transmitting information between the service representative and the user relating to the equipment, instrument, or machinery for purposes of troubleshooting the problem; and uploading a video of troubleshooting for the user relating to the equipment, instrument, or machinery taken at the local site. Accordingly, the method can be used to transmit and capture real-time fault diagnosis, troubleshooting analysis, and repair of equipment, instruments, and appliances.
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Citations
20 Claims
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1. A method for troubleshooting comprising:
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(a) uploading a plurality of videos of troubleshooting collaborations between at least one service representative and at least one local site having equipment to be repaired, wherein the videos are taken at the at least one local site; (b) developing a searchable database of the videos of troubleshooting collaborations, wherein developing the searchable database includes tagging the videos for data analytics; and (c) responding to a search request for troubleshooting an operation of a particular piece of equipment, wherein the response includes video data from the searchable database. - View Dependent Claims (2, 3, 4)
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5. A non-transitory computer readable medium having executable instructions that, when executed by a processor, cause an apparatus to:
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(a) upload a plurality of videos of troubleshooting collaborations between at least one service representative and at least one local site having equipment to be repaired, wherein the videos are taken at the at least one local site; (b) develop a searchable database of the videos of troubleshooting collaborations, wherein the development of the searchable database includes tagging the videos for data analytics; and (c) respond to a search request for troubleshooting an operation of a particular piece of equipment, wherein the response includes video data from the searchable database. - View Dependent Claims (6, 7, 8)
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9. A method for troubleshooting comprising:
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(a) receiving a signal associated with a problem of a piece of equipment, instrument or machinery; (b) in response to receiving the signal, initiating a communication channel capable of transmitting troubleshooting information between a user at a local site of the piece of equipment, instrument, or machinery, and at least one service representative at a remote site; (c) transmitting information between the service representative and the user relating to the equipment, instrument, or machinery for purposes of troubleshooting the problem; and (d) uploading a video of troubleshooting for the user relating to the equipment, instrument, or machinery taken at the local site. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A non-transitory computer readable medium having executable instructions that, when executed by a processor, cause an apparatus to:
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(a) receive a signal associated with a problem with a piece of equipment, instrument or machinery; (b) in response to receiving the signal, initiate a communication channel capable of transmitting information between a user at a local site and at least one service representative; (c) transmit information between the user and the service representative relating to the equipment, instrument, or machinery for purposes of troubleshooting the problem; and (d) uploading a video of troubleshooting for the user relating to the equipment, instrument, or machinery taken at the local site. - View Dependent Claims (17, 18, 19, 20)
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Specification