SYSTEMS AND METHODS FOR CONTEXT-AWARE MESSAGE TAGGING

• US 20130218877A1
• Filed: 02/15/2013
• Published: 08/22/2013
• Est. Priority Date: 02/22/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Satyanarayanan, Rajaram
• Granted Patent: US 9,330,145 B2
• Time in Patent Office: Days
• US Class Current: 707/723
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

Disclosed are systems, apparatus, and methods for context-aware messaging. In various implementations, a conversation between two or more users may be hosted by a communications tool, where the conversation generates text included in a conversation thread. Context attributes may be extracted from the generated text. The context attributes may describe interactions and data objects associated with one or more entities. One or more scores may be assigned to the extracted context attributes based on the contents of the conversation thread. The scores may provide a rank for each of the extracted context attributes. A presentation of a user interface of a communication tool may be modified based on the one or more scored context attributes.

Claims

1. A method for providing a contextual view for a communication tool, the method comprising:

hosting a conversation between two or more users, the conversation generating text included in a conversation thread;

extracting context attributes from the generated text, the context attributes describing interactions and data objects associated with one or more entities;

assigning one or more scores to the extracted context attributes based on the contents of the conversation thread, the scores providing a rank for each of the extracted context attributes; and

modifying a presentation of a user interface of the communication tool based on the one or more scored context attributes.

2. The method of claim 1, wherein the extracting comprises parsing and analyzing text included in the conversation thread.

3. The method of claim 2, wherein the analyzing comprises comparing the parsed text with a list of entities associated with an on-demand service.

4. The method of claim 2 further comprising retrieving one or more context attributes from a context data store based on one or more entities extracted from the conversation thread.

5. The method of claim 1, wherein the scores are assigned based on one or more context attributes associated with the two or more users of the conversation thread.

6. The method of claim 1, wherein the modifying comprises displaying a ranked list of the scored context attributes.

7. The method of claim 6, wherein the ranked list is displayed in a data field, the data field annotating the conversation thread with one or more context attributes in response to receiving an input.

8. The method of claim 1 further comprising:

monitoring context attributes included in the conversation thread in real-time; and

in response to determining that one or more context attributes has changed, updating the presentation of the user interface based on the one or more changed context attributes.

9. The method of claim 1, wherein the modifying comprises altering a presentation of text included in the conversation thread, the presentation being selected from a group consisting of:

a font, a size, a style, and a color.

10. The method of claim 1, wherein the modifying comprises changing a format of one or more user interface components included in the user interface to a format that is compatible with a mobile communications device.

11. The method of claim 1, wherein the context attributes include connection event data retrieved from a connection event database.

12. A non-transitory machine-readable medium carrying one or more sequences of instructions which, when executed by one or more processors, cause the one or more processors to carry out the steps of:

hosting a conversation between two or more users, the conversation generating text included in a conversation thread;

extracting context attributes from the generated text, the context attributes describing interactions and data objects associated with one or more entities;

assigning one or more scores to the extracted context attributes based on the contents of the conversation thread, the scores providing a rank for each of the extracted context attributes; and

modifying a presentation of a user interface of a communication tool based on the one or more scored context attributes.

13. The machine-readable medium of claim 12, wherein the extracting comprises parsing text included in the conversation thread, and comparing the parsed text with a list of entities associated with an on-demand service.

14. The machine-readable medium of claim 12, wherein the scores are assigned based on one or more context attributes associated with the two or more users of the conversation thread.

15. The machine-readable medium of claim 12, wherein the modifying comprises displaying a ranked list of the scored context attributes in a data field, the data field annotating the conversation thread with one or more context attributes in response to receiving an input.

16. The machine-readable medium of claim 12, wherein the steps further comprise:

monitoring context attributes included in the conversation thread in real-time; and

in response to determining that one or more context attributes has changed, updating the presentation of the user interface based on the one or more changed context attributes.

17. A system for providing a contextual view for a communication tool comprising:

a processor; and

one or more stored sequences of instructions which, when executed by the processor, cause the processor to carry out the steps of;

hosting a conversation between two or more users, the conversation generating text included in a conversation thread;

extracting context attributes from the generated text, the context attributes describing interactions and data objects associated with one or more entities;

assigning one or more scores to the extracted context attributes based on the contents of the conversation thread, the scores providing a rank for each of the extracted context attributes; and

modifying a presentation of a user interface of a communication tool based on the one or more scored context attributes.

18. The system of claim 17, wherein the extracting comprises parsing text included in the conversation thread, and comparing the parsed text with a list of entities associated with an on-demand service.

19. The system of claim 17, wherein the modifying comprises displaying a ranked list of the scored context attributes in a data field, the data field annotating the conversation thread with one or more context attributes in response to receiving an input.

20. The system of claim 17, wherein the steps further comprise:

monitoring context attributes included in the conversation thread in real-time; and

in response to determining that one or more context attributes has changed, updating the presentation of the user interface based on the one or more changed context attributes.