System and Method for Patient Contact
First Claim
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1. A method of collecting feedback from a user, the method comprising:
- providing a server capable of storing a survey and generating a unique link to access the survey on the server, the server further capable of sending the unique link to at least one of the user and a callback clerk;
completing the survey by the user and returning the completed survey to the server, the server capable of compiling responses in the survey;
determining by the server if any actions in the completed survey have been triggered, the server further capable of at least indirectly addressing the triggered actions; and
gathering the responses in the survey into at least one report by the server.
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Abstract
A system and method of collecting feedback from a user is disclosed. The system and method may include providing a server capable of storing a survey and generating a unique link to access the survey on the server, the server further capable of sending the unique link to at least one of the user and a callback clerk. The system and method may also include completing the survey by the user and returning the completed survey to the server, determining by the server if any actions in the completed survey have been triggered and gathering the responses in the survey into at least one report by the server.
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Citations
20 Claims
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1. A method of collecting feedback from a user, the method comprising:
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providing a server capable of storing a survey and generating a unique link to access the survey on the server, the server further capable of sending the unique link to at least one of the user and a callback clerk; completing the survey by the user and returning the completed survey to the server, the server capable of compiling responses in the survey; determining by the server if any actions in the completed survey have been triggered, the server further capable of at least indirectly addressing the triggered actions; and gathering the responses in the survey into at least one report by the server. - View Dependent Claims (2, 3, 4, 5, 6, 8, 10)
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7. The method of claim 7, wherein if the medical condition is worse, the server automatically alerts an on-duty staff to address the user'"'"'s concern.
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9. The method of claim 9, wherein if any feedback regarding the care providers is provided by the user, the server notifies at least one designated directors of the care providers.
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11. A system to collect feedback from a user, the system comprising:
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a server capable of storing a survey and generating a unique link to access the survey on the server, the server further capable of sending the unique link to at least one of the user and a callback clerk using a web enabled device; a user profile document designed to be automatically uploadable to the server, the survey tailored to the user profile; on-duty staff for quickly addressing a first type of user concern; designated directors for addressing concerns of a client and a second type of user concern; and a reporting system for collecting information from the survey for future use. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A method of contacting a patient discharged from a medical facility, the method comprising:
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providing a server capable of storing a survey and generating a unique link to access the survey on the server, the server further capable of sending the unique link to at least one of a patient and a callback clerk; creating a patient profile document for the patient by the medical facility and uploading the patient profile document on the server; creating the survey tailored to the patient profile document by the medical facility and uploading the survey on the server; completing the survey by the patient using at least one of a web enabled device and the callback clerk and returning the completed survey to the server; reviewing the completed survey by the server to determine if any actions have been triggered; and addressing the triggered actions by the server. - View Dependent Claims (18, 19, 20)
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Specification