METHOD AND SYSTEM TO PROCESS ISSUE DATA PERTAINING TO A SYSTEM
First Claim
1. A computer system comprising:
- a prioritization engine to receive a plurality of issue reports from respective reporting entities, each issue report being indicative of a reported issue in the system which requires a corresponding response activity;
a priority criterion module to parse the plurality of issue reports, to obtain priority criterion data relating to at least one priority criterion which is unrelated to respective dates and/or times of the plurality of issue reports, the prioritization engine further being configured to;
automatically prioritize the reported issues by applying to each reported issue an issue priority based at least partially on the associated priority criterion data; and
communicate at least some of the reported issues to an agent to perform corresponding response activities, the response activities to be performed in order of their respective issue priorities.
1 Assignment
0 Petitions
Accused Products
Abstract
A computer-implemented method to processes issue data in a system. A plurality of issue reports are received from respective reporting entities, each issue report being in respect of a system issue which requires a response activity. The issue reports are parsed to obtain priority criterion data relating to at least one priority criterion. The priority criterion is unrelated to the dates and/or times of the issue reports and may include visibility data, severity data, exposure data, and performance data relating to past performance of a reporting entity or a reported entity. The reported issues are then prioritized for order of response based at least partially on the associated criterion data.
-
Citations
1 Claim
-
1. A computer system comprising:
-
a prioritization engine to receive a plurality of issue reports from respective reporting entities, each issue report being indicative of a reported issue in the system which requires a corresponding response activity; a priority criterion module to parse the plurality of issue reports, to obtain priority criterion data relating to at least one priority criterion which is unrelated to respective dates and/or times of the plurality of issue reports, the prioritization engine further being configured to; automatically prioritize the reported issues by applying to each reported issue an issue priority based at least partially on the associated priority criterion data; and communicate at least some of the reported issues to an agent to perform corresponding response activities, the response activities to be performed in order of their respective issue priorities.
-
Specification