SYSTEMS AND METHODS FOR INTERACTIVELY ACCESSING HOSTED SERVICES USING VOICE COMMUNICATIONS
First Claim
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1. A method implemented using a device comprises a voice recognition module, a session manager, and a voice generator, the method comprising:
- Receiving, from a user, an utterance via the voice recognition module;
converting data representing the utterance into one or more structures using lexicon tied to an ontology;
identifying one or more concepts based on the structures;
selecting automatically by the session manager a service associated with the concepts; and
providing, based on the selected service, a voice message using the voice generator.
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Abstract
Systems and methods for an interactive voice response system are described herein. In one embodiment, the system may include a voice recognition module, a session manager, and a voice generator module. An utterance received at the voice recognition module may be converted into one or more structures using a lexicon tied to an ontology. Concepts in the utterance may then be identified. If sufficient information has been provided to identify a relevant service, corresponding text responses associated with that service may then be converted into voice messages by the voice generator.
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Citations
20 Claims
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1. A method implemented using a device comprises a voice recognition module, a session manager, and a voice generator, the method comprising:
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Receiving, from a user, an utterance via the voice recognition module; converting data representing the utterance into one or more structures using lexicon tied to an ontology; identifying one or more concepts based on the structures; selecting automatically by the session manager a service associated with the concepts; and providing, based on the selected service, a voice message using the voice generator. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system comprising for providing a service to a user comprising:
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a voice recognition module configured to receive an utterance and convert the utterance into text;
one or more structures using lexicon tied to an ontology;a session manger configured coupled with the voice recognition module and configured to; generate a structure associated with the text using lexicon tied to an ontology, identify concepts in the utterance using the structure; provided the utterance includes sufficient information, select a service based on the concepts, and generating a reply text message based on the selected service; and a voice generator module coupled with the session manager and configured to convert the reply text message to a voice message. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A non-transitory computer readable medium having stored therein computer executable instructions for:
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receiving, from a user, an utterance via a voice recognition module; converting data representing the utterance into one or more structures using lexicon tied to an ontology; identifying one or more concepts based on the structures; selecting automatically by a session manager a service associated with the concepts; and providing, based on the selected service, a voice message using a voice generator. - View Dependent Claims (17, 18, 19, 20)
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Specification