SMART PHONE SYSTEM AND METHOD

• US 20130226717A1
• Filed: 02/27/2012
• Published: 08/29/2013
• Est. Priority Date: 02/27/2012
• Status: Active Grant

• Current Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Marshall, Vernon, Ahluwalia, Aruj, Narayanan, Satish Thenthiruperai, Roth, Andrew, Rui, Xiongwen, Serge, Thomas K.
• Granted Patent: US 9,098,842 B2
• Time in Patent Office: Days
• US Class Current: 705/16
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/3227 using secure elements embedded in M-devices
• CPC Class Codes: G06Q 20/325 using wireless networks
• CPC Class Codes: G06Q 20/34 using cards, e.g. integrated circuit [IC] cards or magnetic cards
• CPC Class Codes: G06Q 20/3821 Electronic credentials
• CPC Class Codes: G06Q 20/385 using an alias or single-use codes
• CPC Class Codes: G06Q 20/4012 Verifying personal identification numbers [PIN]
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: G06Q 20/4016 involving fraud or risk level assessment in transaction processing
• CPC Class Codes: G06Q 20/42 Confirmation, e.g. check or permission by the legal debtor of payment
• CPC Class Codes: G06Q 20/425 using two different networks, one for transaction and one for security confirmation
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

A system and method for remediation, curing concerns, and transferring information associated with declined transactions is disclosed. The present disclosure generally relates to electronic commerce, and more particularly, to a system and method of validation and efficiency associated with electronic commerce.

Claims

1. A method comprising:

receiving, by a computer based application for handling a declined transaction and by a transaction account holder, a passive pushed message in response to and substantially in concert with the declined transaction via a merchant point of sale system;

selecting, by the computer based application, an option presented in the passive pushed message; and

receiving, by the computer based application, a response to the selection of the option, wherein the response at least one of instructs the transaction account holder to retry the transaction or presents a one click option to the transaction account holder to open a communication session.

2. The method of claim 1, further comprising downloading the computer based application.

3. The method of claim 1, further comprising installing the computer based application on a mobile device.

4. The method of claim 1, further comprising logging into the computer based application by a mobile device.

5. The method of claim 4, wherein a unique device ID is associated with the mobile device of the transaction account holder by the transaction account issuer based on the digital fingerprint of the mobile device.

6. The method of claim 1, wherein the transaction is authorized based on both the response by the transaction account holder to the received message indicating that the transaction is authorized and a digital fingerprint of a responding mobile device matching a stored digital fingerprint of the mobile device associated with the transaction account holder.

7. The method of claim 1, wherein the passively pushed message is received by a mobile device.

8. The method of claim 1, wherein the point of sale system is a virtual point of sale system.

9. The method of claim 1, wherein the option presented in the passive pushed message comprises one of authorizing a suspected fraudulent transaction, providing payment on the transaction account, and initiating a one click communication session.

10. The method of claim 1, further comprising entering data, by the computer based application, to initiate a secure log-on to the application.

11. The method of claim 1, wherein the transaction is authorized in response to the transaction account holder retrying the transaction.

12. The method of claim 1, further comprising directly contacting, by the computer based application, a customer service representative via the mobile device in response to selection of the option to open a one click communication session.

13. The method of claim 1, wherein the selected response is communicated to a processing system and the transaction is authorized in response to criteria being met.

14. The method of claim 13, wherein the criteria comprises at least one of the transaction account holder authorizing a suspected fraudulent transaction and a mobile device ID matching a stored mobile device ID associated with the transaction account holder.

15. The method of claim 1, wherein the transaction is initiated via a mobile device of the transaction account holder.

16. The method of claim 1, wherein the transaction is authorized based on a transaction processor receiving a communication indicating that the transaction account holder submitted a valid payment via the computer based application in response to the option presented in the passive pushed message.

17. The method of claim 16, wherein the transaction account holder transmits secure log-on information in order to at least one of receive financial transaction account information and make a payment to the transaction account.

18. The method of claim 1, wherein the passive pushed message comprises a calculated minimum amount information particular to the instant transaction to cure the declined transaction.

19. A system comprising:

a processor for handling a declined transaction,

a tangible, non-transitory memory configured to communicate with the processor, the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising;

receiving, by the processor via an application and by a transaction account holder, a passive pushed message in response to and substantially in concert with the declined transaction via a merchant point of sale system;

selecting, by the processor via an application, an option presented in the passive pushed message; and

receiving, by the processor via an application, a response to the selection of the option, wherein the response at least one of instructs to retry the transaction or presents a one click option to open a communication session.

20. An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based application for handling a declined transaction, cause the computer-based system to perform operations comprising:

receiving, by the application and by a transaction account holder, a passive pushed message in response to and substantially in concert with the declined transaction via a merchant point of sale system;

selecting, by the application, an option presented in the passive pushed message; and

receiving, by the application, a response to the selection of the option, wherein the response at least one of instructs to retry the transaction or presents a one click option to open a communication session.