System and Method for Managing Requests for Service

• US 20130232002A1
• Filed: 02/28/2013
• Published: 09/05/2013
• Est. Priority Date: 03/02/2012
• Status: Abandoned Application

• Current Assignee: Mcevan Baum, Yi Zhao, Yong Zhao
• Original Assignee: Mcevan Baum, Yi Zhao, Yong Zhao
• Inventors: Zhao, Yong, Zhao, Yi, Baum, McEvan
• Application Number:
  US13/780,227
• Publication Number:
  US 20130232002A1
• Time in Patent Office: Days
• US Class Current: 705/14.49
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0611 Request for offers or quotes
• CPC Class Codes: G06Q 30/0613 Third-party assisted

Abstract

A present invention embodiment provides a system for connecting service seekers with service providers in order for the service providers to perform a desired service. The system handles service requests and comprises a computer system including at least one processor. The system receives one or more service requests from service seekers requesting performance of a service. Service providers that provide the requested services are identified based on at least the current location of the service providers relative to the location for performing the requested service. The system further facilitates communication between the service seekers and the identified service providers. Embodiments of the present invention further include a method and computer program product for handling service requests in substantially the same manner described above.

Claims

1. A computer-implemented method of handling service requests comprising:

receiving one or more service requests from service seekers requesting performance of a service;

identifying service providers that provide the requested services based on at least the current location of the service providers relative to the location for performing the requested service; and

facilitating communication between the service seekers and the identified service providers.

2. The method of claim 1, wherein a service request includes at least one of an image, a video, a document, and an audio recording providing information pertaining to a requested service.

3. The method of claim 1, wherein the communication includes an estimate of costs for an identified service provider to perform a requested service.

4. The method of claim 1, further including:

presenting a map indicating at least one of locations of identified service providers and the locations for performance of services of the service requests.

5. The method of claim 1, further including:

presenting a directory including information for one of identified service providers and service requests.

6. The method of claim 1, wherein the communication includes a real-time chat session.

7. The method of claim 6, wherein the real-time chat session enables transference of at least one of an image, a video, a document, and an audio recording providing information pertaining to a service request.

8. The method of claim 1, further including:

distributing a promotion for at least one of items and services to at least one of service providers and service seekers based on one or more specified criteria.

9. The method of claim 1, wherein receiving one or more service requests includes:

receiving at least one service request and a location from a first mobile device for at least one service seeker; and

facilitating the communication includes;

facilitating the communication and receiving a location of at least one service provider via a second mobile device for the at least one service provider.

10. A system for handling service requests comprising:

a computer system including at least one processor configured to;

receive one or more service requests from service seekers requesting performance of a service;

identify service providers that provide the requested services based on at least the current location of the service providers relative to the location for performing the requested service; and

facilitate communication between the service seekers and the identified service providers.

11. The system of claim 10, wherein a service request includes at least one of an image, a video, a document, and an audio recording providing information pertaining to a requested service.

12. The system of claim 10, wherein the communication includes an estimate of costs for an identified service provider to perform a requested service.

13. The system of claim 10, wherein the at least one processor is further configured to:

present a map indicating at least one of locations of identified service providers and the locations for performance of services of the service requests.

14. The system of claim 10, wherein the at least one processor is further configured to:

present a directory including information for one of identified service providers and service requests.

15. The system of claim 10, wherein the communication includes a real-time chat session.

16. The system of claim 15, wherein the real-time chat session enables transference of at least one of an image, a video, a document, and an audio recording providing information pertaining to a service request.

17. The system of claim 10, wherein the at least one processor is further configured to:

distribute a promotion for at least one of items and services to at least one of service providers and service seekers based on one or more specified criteria.

18. The system of claim 10, further including a first mobile device for at least one service seeker to provide the service requests and location of the at least one server seeker, and a second mobile device for at least one service provider to facilitate the communication and provide a location of the at least one service provider.

19. A computer program product for handling service requests comprising:

a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising computer readable program code configured to;

receive one or more service requests from service seekers requesting performance of a service;

identify service providers that provide the requested services based on at least the current location of the service providers relative to the location for performing the requested service; and

facilitate communication between the service seekers and the identified service providers.

20. The computer program product of claim 19, wherein a service request includes at least one of an image, a video, a document, and an audio recording providing information pertaining to a requested service.

21. The computer program product of claim 19, wherein the communication includes an estimate of costs for an identified service provider to perform a requested service.

22. The computer program product of claim 19, wherein the computer readable program code is further configured to:

present a map indicating at least one of locations of identified service providers and the locations for performance of services of the service requests.

23. The computer program product of claim 19, wherein the computer readable program code is further configured to:

present a directory including information for one of identified service providers and service requests.

24. The computer program product of claim 19, wherein the communication includes a real-time chat session.

25. The computer program product of claim 24, wherein the real-time chat session enables transference of at least one of an image, a video, a document, and an audio recording providing information pertaining to a service request.

26. The computer program product of claim 19, wherein the computer readable program code is further configured to:

distribute a promotion for at least one of items and services to at least one of service providers and service seekers based on one or more specified criteria.