REMOTELY SERVICING AND DIAGNOSING ELECTRONIC DEVICES
First Claim
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1. A method of remotely servicing and diagnosing a client device, the method comprising:
- establishing a persistent two-way connection between a server and the client device using a messaging and presence protocol;
reading and analyzing statistics and settings of the client device when the persistent two-way connection has been established;
detecting any problem with the client device from reading and analyzing statistics and setting of the client device; and
addressing and fixing the problem with the client device.
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Abstract
Remotely servicing and diagnosing a client device, including: establishing a persistent two-way connection between a server and the client device using a messaging and presence protocol; reading and analyzing statistics and settings of the client device when the persistent two-way connection has been established; detecting any problem with the client device from reading and analyzing statistics and setting of the client device; addressing and fixing the problem with the client device. Keywords include persistent connection, and remote servicing and diagnosing.
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Citations
18 Claims
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1. A method of remotely servicing and diagnosing a client device, the method comprising:
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establishing a persistent two-way connection between a server and the client device using a messaging and presence protocol; reading and analyzing statistics and settings of the client device when the persistent two-way connection has been established; detecting any problem with the client device from reading and analyzing statistics and setting of the client device; and addressing and fixing the problem with the client device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A remote device servicing system, comprising:
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an interface unit configured to communicate with a client device to establish a persistent two-way connection using a messaging and presence protocol; and a service/diagnostics unit configured to query and control the client device through the persistent two-way connection, wherein the service/diagnostics unit streams markup language elements using the messaging and present protocol to exchange messages and presence information in near-real-time, wherein the service/diagnostics unit reads and analyzes statistics and settings of the client device, detects and fixes any problem with the client device. - View Dependent Claims (9, 10, 11)
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12. A non-transitory storage medium storing a computer program to remotely service and diagnose a client device, the computer program comprising executable instructions that cause a computer to:
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establish a persistent two-way connection between a server and the client device using a messaging and presence protocol; read and analyze statistics and settings of the client device when the persistent two-way connection has been established; detect any problem with the client device from reading and analyzing statistics and setting of the client device; and address and fix the problem with the client device. - View Dependent Claims (13, 14, 15, 16, 17, 18)
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Specification