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Method and Apparatus for Tracking Repair Facility Performance for Repairs Relating to Replacement Rental Vehicle Transactions

  • US 20130238373A1
  • Filed: 04/01/2013
  • Published: 09/12/2013
  • Est. Priority Date: 07/25/2007
  • Status: Abandoned Application
First Claim
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1. A method comprising:

  • maintaining an account in a memory, the account being associated with a repair facility;

    calculating aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations;

    determining whether the repair facility has satisfied a benchmark based on the calculated aggregate data; and

    in response to the determination that the repair facility has not satisfied the benchmark, (1) identifying a remedial action to be taken against the repair facility, and (2) updating the account based on the identified remedial action; and

    wherein the method steps are performed by a processor.

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