PHONE SERVICE MENUS
First Claim
1. A method of selecting a menu tree for display to a customer, the method comprising:
- a programmed service receiving from a customer via a client computer, registration of customer subscription data to receive a menu tree from a service provider, wherein the customer subscription data comprises a customer number linked to a spoken word or spoken phrase; and
subsequently;
responsive to a first request by the customer via the client computer to receive a menu tree from the service provider, the programmed service sending a second request to the client computer for the customer number;
the programmed service receiving the spoken word or spoken phrase from the customer instead of the customer number and in response, the programmed service retrieving the customer number and sending the customer number to the service provider; and
the programmed service receiving from the service provider a presentation of the menu tree to forward to the client computer in response to the first request.
2 Assignments
0 Petitions
Accused Products
Abstract
A method for receiving from a customer, customer subscription data at a menu tree service center prior to receiving a customer request from the customer, wherein the customer subscription data comprises at least one linked customer number linked to a spoken word or phrase. The method sends a service provider request for the linked customer number to the customer via the menu tree service center. The method receives a verbal response from the customer at the menu tree service center, wherein the verbal response comprises the spoken word or phrase. The method retrieves the linked customer number from the menu tree service center server based on the verbal response. The method sends the linked customer number to the service provider.
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Citations
15 Claims
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1. A method of selecting a menu tree for display to a customer, the method comprising:
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a programmed service receiving from a customer via a client computer, registration of customer subscription data to receive a menu tree from a service provider, wherein the customer subscription data comprises a customer number linked to a spoken word or spoken phrase; and
subsequently;responsive to a first request by the customer via the client computer to receive a menu tree from the service provider, the programmed service sending a second request to the client computer for the customer number; the programmed service receiving the spoken word or spoken phrase from the customer instead of the customer number and in response, the programmed service retrieving the customer number and sending the customer number to the service provider; and the programmed service receiving from the service provider a presentation of the menu tree to forward to the client computer in response to the first request. - View Dependent Claims (2, 3, 4, 5)
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6. A computer program product of selecting a menu tree for display to a customer, the computer program product comprising:
- a computer readable storage device having computer readable program code embodied therewith, the computer readable program code comprising;
computer readable program code to receive from a customer via a client computer, registration of customer subscription data to receive a menu tree from a service provider, wherein the customer subscription data comprises a customer number linked to a spoken word or spoken phrase; and
subsequently;computer readable program code to send a second request to the client computer for the customer number, responsive to a first request by the customer via the client computer to receive a menu tree from the service provider; computer readable program code to receive the spoken word or spoken phrase from the customer instead of the customer number and in response, to retrieve the customer number and sending the customer number to the service provider; and computer readable program code to receive from the service provider a presentation of the menu tree to forward to the client computer in response to the first request. - View Dependent Claims (7, 8, 9, 10)
- a computer readable storage device having computer readable program code embodied therewith, the computer readable program code comprising;
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11. A data processing system for selecting a menu tree for display to a customer, the data processing system comprising:
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one or more processors, one or more computer-readable memories, one or more computer-readable storage devices, and program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors via at least one of the one or more memories, the program instructions comprising; computer usable code to receive from a customer via a client computer, registration of customer subscription data to receive a menu tree from a service provider, wherein the customer subscription data comprises a customer number linked to a spoken word or spoken phrase; and
subsequently;send a second request to the client computer for the customer number, responsive to a first request by the customer via the client computer to receive a menu tree from the service provider; receive the spoken word or spoken phrase from the customer instead of the customer number and in response, the programmed service retrieving the customer number and sending the customer number to the service provider; and receive from the service provider a presentation of the menu tree to forward to the client computer in response to the first request. - View Dependent Claims (12, 13, 14, 15)
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Specification