PROVIDING USER FEEDBACK FOR TRANSPORT SERVICES THROUGH USE OF MOBILE DEVICES
First Claim
1. A method of providing feedback for a transportation service, the method being performed by one or more processors of a computing device and comprising:
- providing, on a ratings interface, an overall rating feature to receive a quantitative user rating;
receiving a user input for providing the quantitative user rating;
making a determination whether the quantitative user rating is equal to or higher than a predetermined value;
in response to determining that the quantitative user rating is equal to or higher than the predetermined value, providing a first set of one or more selectable features on the interface; and
in response to determining that the quantitative user rating is below the predetermined value, providing a second set of one or more selectable features on the interface, each of the selectable features of the second set indicating a characteristic of the transportation service provided by the service provider.
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Accused Products
Abstract
A system and method are described for providing feedback for a transportation service. A rating user interface can be provided after completion of a service. In response to a user'"'"'s providing a rating for the transportation service, additional rating features can be provided as part of the rating user interface. If the rating is equal to or higher than a predetermined level, the user may be enabled to share positive aspects of the service with other people. If the rating is below the predetermined level, the user may be enabled to indicate categories which the user was dissatisfied with.
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Citations
20 Claims
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1. A method of providing feedback for a transportation service, the method being performed by one or more processors of a computing device and comprising:
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providing, on a ratings interface, an overall rating feature to receive a quantitative user rating; receiving a user input for providing the quantitative user rating; making a determination whether the quantitative user rating is equal to or higher than a predetermined value; in response to determining that the quantitative user rating is equal to or higher than the predetermined value, providing a first set of one or more selectable features on the interface; and in response to determining that the quantitative user rating is below the predetermined value, providing a second set of one or more selectable features on the interface, each of the selectable features of the second set indicating a characteristic of the transportation service provided by the service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A non-transitory computer readable medium storing instructions that, when executed by one or more processors, causes the one or more processors to:
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provide, on a ratings interface, an overall rating feature to receive a quantitative user rating; receive a user input for providing the quantitative user rating; make a determination whether the quantitative user rating is equal to or higher than a predetermined value; in response to determining that the quantitative user rating is equal to or higher than the predetermined value, provide a first set of one or more selectable features on the interface; and in response to determining that the quantitative user rating is below the predetermined value, provide a second set of one or more selectable features on the interface, each of the selectable features of the second set indicating a characteristic of the transportation service provided by the service provider. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A mobile computing device comprising:
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a touch-sensitive display device; one or more memory resources that store instructions; and one or more processors coupled to the touch-sensitive display device and the one or more memory resources, the one or more processors to execute the instructions to; provide, on a ratings interface, an overall rating feature to receive a quantitative user rating; receive a user input for providing the quantitative user rating; make a determination whether the quantitative user rating is equal to or higher than a predetermined value; in response to determining that the quantitative user rating is equal to or higher than the predetermined value, provide a first set of one or more selectable features on the interface; and in response to determining that the quantitative user rating is below the predetermined value, provide a second set of one or more selectable features on the interface, each of the selectable features of the second set indicating a characteristic of the transportation service provided by the service provider. - View Dependent Claims (18, 19, 20)
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Specification