SYSTEM AND METHOD FOR EVENT EXPERIENCE ANALYSIS AND CORRELATION

• US 20130254027A1
• Filed: 03/30/2012
• Published: 09/26/2013
• Est. Priority Date: 03/31/2011
• Status: Abandoned Application

• Current Assignee: Badger Holdings, LLC
• Original Assignee: Badger Holdings, LLC
• Inventors: Silverman, Steven N., Huemer, Hartwig
• Application Number:
  US13/435,439
• Publication Number:
  US 20130254027A1
• Time in Patent Office: Days
• US Class Current: 705/14.53
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/0255 based on user history

Abstract

Techniques for providing online experiences based on onsite visitor experiences are described. Some embodiments include a system configured to receive expressions of interest by visitors with respect to points of interest within a venue, and then later to provide those visitors with additional information related to the points of interest. In one embodiment, each point of interest in a venue is associated with a scanning station that can read a bar code presented by a visitor. In another embodiment, visitors use mobile devices (e.g., smart phones) to scan barcodes associated with points of interest or to transmit GPS coordinates of their locations as they interact with a point of interest.

Claims

1. A method for providing online experiences based on onsite visitor experiences, comprising:

providing a visitor identifier to a visitor to a venue;

associating a location identifier with each of multiple points of interest in the venue;

receiving an indication that the visitor has expressed interest in one of the multiple points of interest, the received indication including the visitor identifier; and

providing the visitor with online content related to the one point of interest.

2. The method of claim 1, wherein providing the visitor identifier to the visitor includes providing the visitor with a card that includes a barcode that represents the visitor identifier.

3. The method of claim 1, wherein providing the visitor identifier to the visitor includes transmitting a barcode to a mobile device of the visitor.

4. The method of claim 1, wherein providing the visitor identifier to the visitor includes transmitting a code module to a mobile device of the visitor, the code module configured to scan barcodes associated with points of interests within the venue.

5. The method of claim 1, wherein associating the location identifier with each of multiple points of interest includes causing a scanning station to be installed at each of the multiple points of interest, each scanning station configured to scan a visitor identifier and to transmit the scanned visitor identifier along with the location identifier associated with the corresponding point of interest.

6. The method of claim 1, wherein associating the location identifier with each of multiple points of interest includes causing a barcode to be installed at each of the multiple points of interest, each barcode encoding the location identifier associated with the corresponding point of interest.

7. The method of claim 1, wherein associating the location identifier with each of multiple points of interest includes storing a GPS location in association with each of the multiple points of interest.

8. The method of claim 1, wherein receiving an indication that the visitor has expressed interest in one of the multiple points of interest includes receiving the indication from a scanning station associated with the one point of interest.

9. The method of claim 1, wherein receiving an indication that the visitor has expressed interest in one of the multiple points of interest includes receiving the indication from a mobile device of the visitor.

10. The method of claim 9, wherein the received indication includes a GPS coordinate provided by the mobile device, and further comprising identifying the one point of interest as the point of interest that is nearest to the received GPS coordinate.

11. The method of claim 1, wherein providing the visitor with online content related to the one point of interest includes providing a web site customized based on points of interest in which the visitor has expressed interest, the web site including links to or information from sponsors associated with the points of interest and/or advertisements related to the points of interest.

12. The method of claim 1, further comprising receiving the content related to the one point of interest from a sponsor associated with the one point of interest.

13. The method of claim 1, further comprising providing analytics information related to the venue, the analytics information based at least in part on multiple indications each indicating an expression of interest by a visitor in one or more of the multiple points of interest.

14. The method of claim 13, wherein providing analytics information related to the venue includes providing to a sponsor associated with the one point of interest information about how many visitors expressed interest in the one point of interest.

15. The method of claim 1 wherein the venue is one or more of:

a corporate facility, a nature facility, real property available for purchase or lease, an exhibition, a convention, a conference, a zoo, an aquarium, a retail establishment, a concert, a gallery, a museum, or a library.

16. A computer-readable medium including contents that, when executed by a computing system, cause the computing system to provide online experiences based on onsite visitor experiences, by performing a method comprising:

providing a visitor identifier to a visitor to a venue;

associating a location identifier with each of multiple points of interest in the venue;

receiving an indication that the visitor has expressed interest in one of the multiple points of interest, the received indication including the visitor identifier; and

providing the visitor with online content related to the one point of interest.

17. The computer-readable medium of claim 16 wherein the computer-readable medium is a memory in the computing system and wherein the contents are instructions that, when executed, cause the computing system to perform the method.

18. A system for providing online experiences based on onsite visitor experiences, the system comprising:

a processor;

a memory;

a module that is stored on the memory and that is configured, when executed by the processor, to;

provide a visitor identifier to a visitor to a venue;

associate a location identifier with each of multiple points of interest in the venue;

receive an indication that the visitor has expressed interest in one of the multiple points of interest, the received indication including the visitor identifier; and

after the visitor has left the venue, provide the visitor with online content related to the one point of interest.

19. The system of claim 18, further comprising multiple devices that are located at the venue, that are in communication with the module, and that are each configured to transmit an indication that a visitor has expressed interest in one of the multiple points of interest.

20. The system of claim 19 wherein at least some of the multiple devices are mobile devices that are each configured to transmit the indication to the module, based on a scan of a barcode associated with a point of interest and/or a GPS coordinate determined by the smart phone.