Computer-Implemented Method and System for Supporting a User of a Medical Technology Apparatus in the Operation of the Medical Technology Apparatus
First Claim
1. A computer-implemented method for supporting a user of a medical technology apparatus in operation of the medical technology apparatus, the computer-implemented method comprising:
- receiving at least one first message from the user with an input/output unit of the medical technology apparatus;
transmitting the at least one received first message via a communication network to a remote service center; and
generating, by the remote service center, a ticket with reference to the at least one received first message and the medical technology apparatus.
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Accused Products
Abstract
A computer-implemented method and an associated medical system for supporting a user of a medical technology apparatus in operation of the medical technology apparatus are provided. The method includes entering, by a user, at least one first message with an input/output unit of the medical technology apparatus. The method also includes transmitting the at least one entered first message via a communication network to a remote service center, and generating a ticket by the remote service center with reference to the at least one first message and a display on the medical technology apparatus.
11 Citations
19 Claims
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1. A computer-implemented method for supporting a user of a medical technology apparatus in operation of the medical technology apparatus, the computer-implemented method comprising:
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receiving at least one first message from the user with an input/output unit of the medical technology apparatus; transmitting the at least one received first message via a communication network to a remote service center; and generating, by the remote service center, a ticket with reference to the at least one received first message and the medical technology apparatus. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A medical system comprising:
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at least one medical technology apparatus disposed in a medical operating system; an input/output unit of the at least one medical technology apparatus, the input/output unit operable for entry of at least one message; a remote service center disposed at a distance from the medical operating system; a communication network operable to transmit the at least one message from the medical technology apparatus to the remote service center; and a ticket issuing module of the remote service center, the ticket issuing module operable, on arrival of the at least one message in the remote service center, to issue a ticket with reference to the at least one message and to the medical technology apparatus. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19)
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Specification