Designing Operations Interface to Enhance Situational Awareness

• US 20130254711A1
• Filed: 03/23/2012
• Published: 09/26/2013
• Est. Priority Date: 03/23/2012
• Status: Active Grant

• Current Assignee: Yahoo Assets LLC
• Original Assignee: Yahoo! Inc. (Apollo Global Management, Inc.)
• Inventors: Sievert, Stefan, Richards, Adam John
• Granted Patent: US 9,542,292 B2
• Time in Patent Office: Days
• US Class Current: 715/810
• CPC Class Codes: G06F 11/3072 where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting
• CPC Class Codes: G06F 11/3075 the data filtering being achieved in order to maintain consistency among the monitored data, e.g. ensuring that the monitored data belong to the same timeframe, to the same system or component
• CPC Class Codes: G06F 11/321 Display for diagnostics, e.g. diagnostic result display, self-test user interface
• CPC Class Codes: G06F 2201/86 Event-based monitoring
• CPC Class Codes: G06F 2203/04803 Split screen, i.e. subdividing the display area or the window area into separate subareas
• CPC Class Codes: G06F 3/04847 Interaction techniques to control parameter settings, e.g. interaction with sliders or dials

Abstract

Enhancing situational awareness in operations management includes: generating a user interface incorporating multiple display interfaces; receiving event data for a plurality of events monitored by an operator viewing the multiple display interfaces; receiving context data for the plurality of events, wherein the context data is received from multiple sources; matching the plurality of the events with the context data; determining the events which the operator must handle as priority events; displaying the priority events; and reducing saliency of any events and tasks that are not associated with the priority events.

Claims

1. A method for enhancing situational awareness in operations management, said method comprising:

using a processor device configured to perform steps of;

generating a user interface incorporating multiple display interfaces;

receiving event data for a plurality of events monitored by an operator viewing the multiple display interfaces;

receiving context data for the plurality of events, wherein the context data is received from multiple sources;

matching the plurality of the events with the context data;

determining the events which the operator must handle as priority events;

displaying the priority events; and

reducing saliency of any events and tasks that are not associated with the priority events.

2. The method of claim 1 wherein displaying the priority event further comprises providing the context data associated with the priority event.

3. The method of claim 1 wherein displaying the priority event further comprises providing a list of tasks for managing the priority event.

4. The method of claim 3 wherein providing the list of tasks comprises providing an icon on the user interface, wherein selection of said icon prompts display of the list of tasks.

5. The method of claim 4 wherein the list of tasks is displayed in a checklist format.

6. The method of claim 1 wherein generating the user interface comprises:

arranging tasks that support situational awareness on a first screen; and

arranging tasks associated with the priority event on a second screen.

7. The method of claim 6 wherein the tasks associated with the priority event are arranged as a set.

8. The method of claim 2 wherein providing the context data associated with the priority event comprising providing detailed instructions on managing said priority event.

9. The method of claim 1 further comprising storing the plurality of the events with their associated contextual data.

10. A computer-implemented system for enhancing situational awareness in operations management comprising:

a user interface incorporating multiple display interfaces;

a memory comprising computer-executable instructions that when executed, cause a computer to perform;

generating the user interface;

receiving event data for a plurality of events monitored by an operator viewing the multiple display interfaces;

receiving context data for the plurality of events, wherein the context data is received from multiple sources;

matching the plurality of the events with the context data;

determining the events which the operator must handle as priority events;

displaying the priority events; and

reducing saliency of any events and tasks that are not associated with the priority events; and

a processor device operably coupled with the memory for executing the instructions.

11. The computer-implemented system of claim 10 wherein displaying the priority event further comprises providing the context data associated with the priority event.

12. The computer-implemented system of claim 10 wherein displaying the priority event further comprises providing a list of tasks for managing the priority event.

13. The computer-implemented system of claim 12 wherein providing the list of tasks comprises providing an icon on the user interface, wherein selection of said icon prompts display of the list of tasks.

14. The computer-implemented system of claim 12 wherein the list of tasks is displayed in a checklist format.

15. The computer-implemented system of claim 10 wherein generating the user interface comprises:

arranging tasks that support situational awareness on a first screen; and

arranging tasks associated with the priority event on a second screen.

16. The computer-implemented system of claim 12 wherein the tasks associated with the priority event are arranged as a set.

17. The computer-implemented system of claim 10 wherein providing the context data associated with the priority event comprising providing detailed instructions on managing said priority event.

18. The computer-implemented system of claim 10 further comprising storing the plurality of the events with their associated contextual data.

19. A computer program product comprising a computer-readable storage medium comprising instructions for enhancing situational awareness in operations management, said instructions, when executed by a computer, causing said computer to perform:

generating a user interface incorporating multiple display interfaces;

receiving event data for a plurality of events monitored by an operator viewing the multiple display interfaces;

receiving context data for the plurality of events, wherein the context data is received from multiple sources;

matching the plurality of the events with the context data;

determining the events which the operator must handle as priority events;

displaying the priority events; and

reducing saliency of any events and tasks that are not associated with the priority events.

20. The computer program product of claim 19 wherein generating the user interface comprises:

arranging tasks that support situational awareness on a first screen; and

arranging tasks associated with the priority event on a second screen.