Provisioning of Location-Based Content During a Customer Service Session
First Claim
1. A computer-implemented method comprising:
- establishing, via a communication channel, a customer service session between a communication device associated with a customer service provider and a mobile device associated with a customer service requestor;
determining, by a processor, a geographic location of the mobile device;
identifying content based on the determined geographic location of the mobile device; and
providing, by the processor, the identified content, during or after the customer service session, to the customer service requestor via the mobile device.
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Accused Products
Abstract
The disclosed embodiments relate to a system or method of providing location-based content during a customer service session between a mobile device of a customer service requestor and a communication device associated with a customer service provider via a communication channel. The disclosed method includes establishing the customer service session between the customer service provider and the mobile device of the customer service requestor. The method also includes determining, by a processor, a geographic location of the mobile device. The method further includes providing, by the processor, during or after the customer service session, to the customer service requestor via the mobile device, content based on the determined geographic location of the mobile device.
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Citations
20 Claims
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1. A computer-implemented method comprising:
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establishing, via a communication channel, a customer service session between a communication device associated with a customer service provider and a mobile device associated with a customer service requestor; determining, by a processor, a geographic location of the mobile device; identifying content based on the determined geographic location of the mobile device; and providing, by the processor, the identified content, during or after the customer service session, to the customer service requestor via the mobile device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A system comprising:
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a customer service platform in communication with the customer service requestor and the customer service provider; and a positioning device operable to determine, during a customer service session established, via a communication channel, between a mobile device of the customer service requestor and a communication device associated with the customer service provider, a geographic location of the mobile device, wherein the customer service platform is operable to select content based on the determined geographic location of the mobile device, and is operable to provide, during or after the customer service session, to the customer service requestor via the mobile device, the selected content. - View Dependent Claims (18, 19)
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20. A mobile device comprising:
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a positioning device operative to determine, during a customer service session established, via a communication channel, between the mobile device and a communication device associated with a customer service provider, a geographic location of the mobile device; and a processor operable to transmit the determined geographic location of the mobile device to a customer service platform and operable to receive from the customer service platform, during or after the customer service session, content selected based on the determined geographic location of the mobile device.
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Specification