SYSTEM AND METHOD FOR RECEIVING QUALITY ISSUE LOG

• US 20130262192A1
• Filed: 03/29/2012
• Published: 10/03/2013
• Est. Priority Date: 03/29/2012
• Status: Active Application

• Current Assignee: Fedex Supply Chain Logistics & Electronics, Inc. (FedEx Corporation)
• Original Assignee: ATC Logistics & Electronics Incorporated (FedEx Corporation)
• Inventors: McCarty, Joel, Miyatake, David
• Application Number:
  US13/434,507
• Publication Number:
  US 20130262192A1
• Time in Patent Office: Days
• US Class Current: 705/7.41
• CPC Class Codes: G06Q 10/06395 Quality analysis or management

Abstract

A system and computer implemented method for managing quality processing of electronic devices. A number of electronic devices are received for processing. The number of electronic devices are randomly sampled utilizing sampling thresholds to determine issues with the number of electronic devices. The sampling thresholds are automatically adjusted in real-time in response to results of the sampling. Failure processing is implemented in response to one or more of the number of electronic devices failing the sampling. The information associated with the processing of the number of electronic devices in recorded in one or more databases.

Claims

1. A computer implemented method for managing quality processing of electronic devices, the method comprising:

receiving a plurality of electronic devices for processing;

randomly sampling the plurality of electronic devices utilizing sampling thresholds to determine issues with the plurality of electronic devices;

automatically adjusting the sampling thresholds in real-time in response to results of the sampling;

implementing failure processing in response to one or more of the plurality of electronic devices failing the sampling; and

recording information associated with the processing of the plurality of electronic devices in one or more databases.

2. The method according to claim 1, wherein the plurality of electronic devices are received in lots for processing.

3. The method according to claim 1, further comprising:

distributing the plurality of electronic devices to a plurality of operators for testing, wherein the distribution is recorded.

4. The method according to claim 1, wherein the failure processing includes at least:

sending an alert to a distribution list in response to the one or more of the plurality of electronic devices failing the sampling.

5. The method according to claim 1, wherein the failure processing further comprises:

returning the plurality of electronic devices.

6. The method according to claim 1, further comprising:

creating a ticket; and

generating root cause analysis for each ticket associated with a failure.

7. The method according to claim 6, further comprising:

receiving updates to the ticket; and

automatically sending notifications to a distribution list associated with the ticket each time the ticket is updated.

8. The method according to claim 1, wherein the automatically adjusting comprises:

increasing the sampling threshold in response to one of the plurality of electronic devices failing the sampling.

9. The method according to claim 1, wherein the automatically adjusting comprises:

decreasing the sampling threshold in response to sampling a designated number of the plurality of electronic devices without any of the plurality of electronic devices failing the sampling.

10. The method according to claim 1, wherein the sampling comprises:

performing testing including radio frequency, cosmetic, and consumer private information tests on each of the plurality of electronic devices.

11. A system for managing quality processing of electronic devices, the system comprising:

one or more client devices configured to receive information for a plurality of electronic devices for processing;

a server configured to create tickets for each of the plurality of electronic devices, manage random sampling of the plurality of electronic devices utilizing sampling thresholds, automatically adjust the sampling thresholds in real-time in response to results of the sampling, and implement failure processing in response to one or more of the plurality of electronic devices failing the sampling; and

a database in communication with the server, the database configured to store the information associated with each of the tickets for each of the plurality of electronic devices.

12. The system according to claim 11, wherein the random samplings includes performing testing including radio frequency, cosmetic, and consumer private information tests on each of the plurality of electronic devices.

13. The system according to claim 11, wherein the server sends a notification to a distribution list associated with each of the tickets in response to the one or more of the plurality of electronic devices failing the sampling or receiving an update to one of the tickets.

14. The system according to claim 11, wherein the server increases the sampling threshold in response to one of the plurality of electronic devices failing the sampling and decreases the sampling threshold in response to sampling a designated number of the plurality of electronic devices without any of the plurality of electronic devices failing the sampling.

15. The system according to claim 11, wherein the server generates root cause analysis for each ticket associated with a failure.

16. A server comprising:

a processor for executing a set of instructions; and

a memory for storing the set of instructions, wherein the set of instructions are configured to;

receive a plurality of electronic devices for processing;

generate one or more tickets for the plurality of electronic devices;

randomly sample the plurality of electronic devices utilizing sampling thresholds to determine issues with the plurality of electronic devices;

automatically adjust the sampling thresholds in real-time in response to results of the sampling;

implement failure processing in response to one or more of the plurality of electronic devices failing the sampling; and

record the one or more tickets including information associated with the processing of the plurality of electronic devices in one or more databases.

17. The server according to claim 16, wherein the random samplings includes performing testing including radio frequency, cosmetic, and consumer private information tests on each of the plurality of electronic devices.

18. The server according to claim 16, wherein the set of instructions further:

send a notification to a distribution list associated with each of the one or more tickets in response to the one or more of the plurality of electronic devices failing the sampling or receiving an update to the one or more tickets.

19. The server according to claim 16, wherein the set of instructions further:

generate root cause analysis for each ticket associated with a failure.

20. The server according to claim 16, wherein the set of instructions further:

display an interface for displaying information to a plurality of parties in response to permissions for the plurality of parties.