METHODS AND SYSTEMS FOR CONNECTED SALES ASSOCIATE SERVICES
First Claim
1. A computer-readable media having stored thereon computer executable instructions, wherein the instructions perform steps for connecting a sales associate to a central server via a mobile computing device, comprising:
- hosting a database of information regarding the sales associates and operational information regarding a retail establishment; and
providing a first user interface comprising user interface elements for allowing the sales associate to access a central server for the retail establishment, the central server allowing multiple additional sales associates on multiple additional mobile devices to access the central server,wherein the user interface causes the central server to return and display information regarding the sales associates accessing the central server, andwherein the user interface allows the sales associate to select the displayed information regarding one of the sales associates accessing the central server to initialize a voice over Internet protocol audio communication therewith.
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0 Petitions
Accused Products
Abstract
A method and system for providing a connected sales associate service application via a mobile device. The application provides for an integrated platform upon which various tools for providing support to a sales associate are built. The application includes a database of information regarding the sales associates and operational information regarding a retail establishment, and provides a user interface for allowing the sales associate to access a central server for the retail establishment along with multiple additional sales associates on multiple additional mobile devices. The user interface enables the store associate to initialize and conduct VoIP calls with any of the other additional sales associates through each of their respective mobile devices. In addition, stationary user interfaces can be positioned throughout the store to enable customers to request assistance from sales associates.
56 Citations
9 Claims
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1. A computer-readable media having stored thereon computer executable instructions, wherein the instructions perform steps for connecting a sales associate to a central server via a mobile computing device, comprising:
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hosting a database of information regarding the sales associates and operational information regarding a retail establishment; and providing a first user interface comprising user interface elements for allowing the sales associate to access a central server for the retail establishment, the central server allowing multiple additional sales associates on multiple additional mobile devices to access the central server, wherein the user interface causes the central server to return and display information regarding the sales associates accessing the central server, and wherein the user interface allows the sales associate to select the displayed information regarding one of the sales associates accessing the central server to initialize a voice over Internet protocol audio communication therewith. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer-readable media having stored thereon computer executable instructions, wherein the instructions perform steps for enabling a store customer to connect with one of a plurality of sales associate, comprising:
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hosting a database of information regarding the plurality of sales associates and operational information regarding a retail establishment; providing a mobile first user interface comprising user interface elements for allowing the sales associate to access a central server for the retail establishment, the central server allowing multiple additional sales associates on multiple additional mobile devices to access the central server; and providing a stationary second user interface at a first location comprising user interface elements for allowing the store customer to access the central server with a request for assistance, wherein the mobile first user interface causes the central server to return and display information regarding the store customer and the first location.
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9. A computer-readable media having stored thereon computer executable instructions, wherein the instructions perform steps for enabling a store customer to connect with one of a plurality of sales associate, comprising:
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hosting a database of information regarding the sales associates and operational information regarding a retail establishment; providing a mobile first user interface comprising user interface elements for allowing the sales associate to access a central server for the retail establishment, the central server allowing multiple additional sales associates on multiple additional mobile devices to access the central server, wherein the central server maintains a list of locations corresponding to the plurality of store associates; and providing a stationary second user interface at a first location comprising user interface elements for allowing the store customer to access the central server with a request for assistance, wherein the stationary second user interface causes the central server to return and display information regarding the list of locations corresponding to the plurality of store associates.
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Specification