Access control list for applications on mobile devices during a remote control session

• US 20130263287A1
• Filed: 03/15/2013
• Published: 10/03/2013
• Est. Priority Date: 03/30/2012
• Status: Active Grant

• Current Assignee: Omnissa, LLC
• Original Assignee: AetherPal, Inc. (Broadcom, Inc.)
• Inventors: Ayyalasomayajula, Subramanyam, Palanichamy, Ranjithkumar, Gonsalves, Deepak, Kutchuk, Artun
• Granted Patent: US 9,224,001 B2
• Time in Patent Office: Days
• US Class Current: 726/30
• CPC Class Codes: G06F 21/6218 to a system of files or objects, e.g. local or distributed file system or database
• CPC Class Codes: H04W 12/08 Access security
• CPC Class Codes: H04W 8/245 from a network towards a terminal

Abstract

A method of implementing access restrictions on mobile devices during a remote control session Network based restrictions; User controlled restrictions, or User controlled access list restrictions. A remote support technician connects to a mobile device to perform remote access to the mobile device. As part of the remote control session a policy can be pushed to the device that would have a list of applications that would need to be allowed by the user to be shared with remote technician. Alternatively no policy is pushed and the user must allow remote support technician access.

Claims

1. A method of implementing access restrictions on mobile devices during a remote control session comprising the steps of:

connecting a mobile device to a remote support technician providing said remote support technician remote access to the mobile device;

pushing a policy to said device during a remote session that includes a list of applications that need to be allowed by a user of the mobile device to be shared with remote support technician;

accessing an application during the remote section that is in the list of restricted applications in the policy and comparing the application to be accessed with the names in the policy list;

displaying a message to the user to obtain consent to allow the remote technician to view the application.

2. The method of implementing access restrictions on mobile devices during a remote control session according to claim 1 wherein a refusal of a user to view an application pauses streaming and a bearer message is sent to a console that will trigger the console to show a blurred image of the device until the user moves away from the application.

3. The method of implementing access restrictions on mobile devices during a remote control session according to claim 1 wherein allowance by a user to view an application allows the remote technician to view the application on a console.

4. The method of implementing access restrictions on mobile devices during a remote control session according to claim 1 wherein no policy is pushed and a remote support technician seeks access wherein a pop up gets displayed that will let the user allow the remote support technician to access the applications based on touch/gesture, keypad, or display.

5. The method of implementing access restrictions on mobile devices during a remote control session according to claim 4 wherein all applications are blacklisted whereby the remote support technician is denied access.

6. The method of implementing access restrictions on mobile devices during a remote control session according to claim 4 wherein a pop up comes with a request to grant access and a user would need to take action to allow or disallow the technician access.

7. The method of implementing access restrictions on mobile devices during a remote control session according to claim 4 wherein a pop up comes with a request to grant access and based on the combination of user controlled and Network pushed policy, the user would need to take action to allow or disallow the technician.

8. The method of implementing access restrictions on mobile devices during a remote control session according to claim 4 wherein a pop up comes with a request to grant access and the user has the ability to provide access to an application based on settings and user would need to take action to allow or disallow the technician wherein the remote control session does not allow the remote technician access to data of the application.

9. The method of implementing access restrictions on mobile devices during a remote control session according to claim 1 wherein certain information is permanently restricted.

10. The method of implementing access restrictions on mobile devices during a remote control session according to claim 1 wherein an attempt to access pre-identified sensitive data causes a pop up to request the user to grant access.